Pradeep B.
Studied at Product Arena
Works at Amazon
Available Saturday at 3:30 AM UTC
Questions? Start chatting with this coach before you get started.
About Pradeep
I build uber products that attains a rich CSATs.
Work Experience
Sr. product manager
Amazon
November 2019 - Present
ACHIEVEMENTS ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Directing the CTPS products and involved in shaping the process for customer in-take using the voting mechanism on feature requests [Customer Obsession] ● Originating a 3-year product vision to re-shape the COMET. [ownership] ● Achieved 100% user adoption goal for a product from 36 teams to 72 teams [Customer Growth] ● Administering 50+ customer interviews to validate the use case, and the vision Key Skills ‾‾‾‾‾‾‾‾‾‾‾‾‾ ● E-commerce ● Product Management ● Product Improvement ● Process Optimization ● Product Roadmap ● Team leadership ● Strategic Planning DELIVERABLES ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Driving the product and program roadmap for CTPS to achieve the business goals ● Reducing operational overheads to lead automation strategy with the cost-center value of USD 1 million including resources ● Improving agility towards the tasks and bringing it down to 8 days by introducing COMET 2.0 and fine-tuning the sprint model ● Automating the closure on the sprint issues to save a team member's 1 week time in a month for cleaning up the old tickets ● Developed a proof of concept based on user persona and provided tooling solution to enhance the customer experience with zero cost ● Mentoring a team of 7 on products and systems while a team of 8 in Hyderabad and Seattle to deliver results with a CSAT score of 80% ● Introducing NPS survey using Qualtrics for CSAT and bolstered CSAT from 6/10 to 8/10 with in span of 6 months [Customer satisfaction] Market Analysis
Product specialist
freelance
September 2018 - October 2019
Product Innovation: Launched Ask Eva, a conversational AI chatbot for HDFC that addresses the customer queries in less than 30 seconds which bolstered customer experience by 98%. ● Implemented Ask Eva, a conversational AI bot that transformed user query handling. ● Achieved customer satisfaction rating of 98% by managing around 5,000 chats daily within 30 seconds. ● Led analysis of 0.5 TB data to uncover opportunities for enhancing customer support operations. ● Saved approximately $300,000 in technical debt for FY 2019 through strategic improvements. ● Cut down customer support ticket volume by 40% within two quarters of rollout. Market Analysis
Head of Product
Brady
September 2014 - August 2018
ACHIEVEMENTS ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Improved the loading time of 185 websites from 7 seconds to 2 seconds ● Won 'Employee of the Year Award 2017' and increased team productivity by 30% while reducing TAT and achieving ~99% SLAs ● Reduced time from 180 to 2 minutes by introducing automation and saved USD 150K ● Researched new/alternative technologies like Nagios Monitoring and reduced infrastructure cost from USD 60k to USD 0 ● Oversaw the transition of a major project - HORIZON to Brandy India which comprised of 100+ workstreams FUNCTIONS ‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Product Management ● Process Optimization ● Digital enablement DELIVERABLES ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Managed concept-to-launch of DYO(Do Your Own) front end solution enabling real time monitoring of online customer transactions. Top selling product has generated ~$15M CAGR since its 2015 launch. ● Strategised 30e-commerceGTMtobolsterthedigitalvsofflinerevenueswhile improving page load time, PCI, and shopping experience ● Managed and assisted a Management team of 25 to achieve organizational goals ● Chalked out the annual product vision to bolster customers satisfaction from 75% to 99.2% (FY 2015) which surfaced 1 Million+ transactions online revenue ● Transformed the existing software solution to avoid complex shipping process ● Enhanced framework to bolster customer satisfaction from 7/10 to 9/10 using NPS ● Accomplished phenomenal customer adoption & awarded best employee on digital segment at FY Awards, ‘17 Market Analysis
Product Consultant
CGI
June 2010 - September 2014
ACHIEVEMENTS ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Improved responsiveness of application load time by 90% and converted RFI to USD 1.3 million quote to enhance the product while increasing CSAT to 98% FUNCTIONS ‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Client Relationship Management ● Incident Management DELIVERABLES ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● On-boarded 20+ customers while supporting 40+ global customers for 12 products catering to energy and utility functions like oil, gas, etc. ● Bolstered accuracy on notes to 100% by designing a road map for new versions and revamping release management process ● Mitigated the risk of problems for 500+ stakeholders by tracking persistent incidents to foresee and identify the problems Market Analysis
Product specialist
IBM
January 2010 - June 2010
ACHIEVEMENTS ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Performed setup of Nagios on 1500 servers while ensuring adherence to SLA and implementing ITIL standards FUNCTIONS ‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Documentation ● Infrastructure & User Support ● Policy Design ● Risk Mitigation ● Team Management & Leadership DELIVERABLES ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Appointed committee member for developing Maximo (GDF) using ITIL Framework and led 20 Associates in IT support ● Provided technical guidance & operational instructions to ~25 systems users on a daily basis for server patches & upgrades
Education
Product Arena
Executive MBA, PRODUCT LEADERSHIP
2020 - 2022
Grade: A NOT THE TYPICAL MBA! The MBA in Product Leadership program at Institute of Product Leadership is an 18 month experiential degree program that focuses on transforming senior managers into C-suite product executives. The program helps develop strategic decision making and execution skills as well as the leadership competencies necessary for executive roles in companies.