Leland Experience Guarantee

At Leland, we understand the importance of finding the right coach to help you achieve your goals and unlock your potential. That’s why we’ve created the Leland Experience Guarantee to provide you with the confidence and peace of mind when booking a Leland coach. This guarantee comprises three pillars: top-quality coaches, first hour satisfaction, and ongoing support.

Top-Quality Coaches

We take pride in the exceptional quality of our coaches. Each coach on our platform undergoes a thorough selection process, including a detailed application, and skill assessments. This ensures that we only offer you the best and most qualified professionals who are dedicated to helping you reach your goals. If you meet with your coach and it’s not the best fit, we are happy to provide additional coach recommendations.

First Hour Satisfaction

We’re confident that you’ll have a positive experience with our coaches. However, if for any reason you’re not satisfied with your first coaching session, please submit a support request here within seven days of the session. Our team will review your case, and if appropriate, we’ll reload the time onto your balance and get you matched with a new coach. This allows you to try our services with the assurance that your satisfaction is our priority. Note that this policy only applies to 1:1 coaching — not bootcamps, classes or Leland+.

Ongoing Support

Our commitment to your success goes beyond the Leland Experience Guarantee. We’re here to support you throughout your coaching journey. If you have any concerns or questions about your coaching sessions or need assistance in addressing any issues, feel free to submit a support request here.

With the Leland Experience Guarantee, you can feel confident in your decision to work with one of our outstanding coaches, knowing that we’re dedicated to your success and satisfaction. We’re excited to help you achieve your most ambitious goals.

If you have questions about Leland’s Refund Policy or Expiration Terms outside of this Experience Guarantee, you can read more about that here.