Pradeep B.
Amazon Sr. Product Manager | 100+ Coached | Elevate Your Career
Studied at Product Arena
Works at Amazon
Available Saturday at 3:30 AM UTC
Questions? Start chatting with this coach before you get started.
Pradeep's Coaching Offerings
Land a Top PM Offer: Start-to-Finish
Expert help on everything from getting the interview to landing the offer.
$1,17320h of coaching
Nail the PM Interviews
Crush the interview through drills, frameworks, mock interviews, and more.
Starting at $327.755h+ of coaching
Advance Your PM Career
Expert coaching to elevate your skills and achieve your PM goals.
Starting at $62110h+ of coaching
Custom hourly · $69/hr
Get help with Skill Building, LinkedIn Review, and .
Pradeep’s Product Management Qualifications
Coaches professionally
Experience level: VP of Product
100+ people coached for Product Management
Welcome to my profile! With over a decade of experience in product management, I have honed my skills at top companies like Amazon, IBM, and CGI, where I led transformative projects and achieved significant customer satisfaction improvements. As a Sr. Product Manager at Amazon, I directed CTPS products and achieved 100% user adoption across 72 teams. My expertise in product innovation is demonstrated by launching Ask Eva, a conversational AI chatbot for HDFC, which improved customer experience by 98%. I have coached over 100 individuals, helping them excel in product management roles by leveraging my strategic planning and process optimization skills. Let's connect to elevate your product management career to new heights!
Pradeep can help with:
Skill Building
LinkedIn Review
Resume Review
Salary Negotiation
Influence & Collaboration
Product Case Interview Prep
Frameworks
Behavioral Interview Prep
General Exploration
About Pradeep
I build uber products that attains a rich CSATs.
Work Experience
Sr. product manager
Amazon
November 2019 - Present
ACHIEVEMENTS ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Directing the CTPS products and involved in shaping the process for customer in-take using the voting mechanism on feature requests [Customer Obsession] ● Originating a 3-year product vision to re-shape the COMET. [ownership] ● Achieved 100% user adoption goal for a product from 36 teams to 72 teams [Customer Growth] ● Administering 50+ customer interviews to validate the use case, and the vision Key Skills ‾‾‾‾‾‾‾‾‾‾‾‾‾ ● E-commerce ● Product Management ● Product Improvement ● Process Optimization ● Product Roadmap ● Team leadership ● Strategic Planning DELIVERABLES ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Driving the product and program roadmap for CTPS to achieve the business goals ● Reducing operational overheads to lead automation strategy with the cost-center value of USD 1 million including resources ● Improving agility towards the tasks and bringing it down to 8 days by introducing COMET 2.0 and fine-tuning the sprint model ● Automating the closure on the sprint issues to save a team member's 1 week time in a month for cleaning up the old tickets ● Developed a proof of concept based on user persona and provided tooling solution to enhance the customer experience with zero cost ● Mentoring a team of 7 on products and systems while a team of 8 in Hyderabad and Seattle to deliver results with a CSAT score of 80% ● Introducing NPS survey using Qualtrics for CSAT and bolstered CSAT from 6/10 to 8/10 with in span of 6 months [Customer satisfaction] Market Analysis
Product specialist
freelance
September 2018 - October 2019
Product Innovation: Launched Ask Eva, a conversational AI chatbot for HDFC that addresses the customer queries in less than 30 seconds which bolstered customer experience by 98%. ● Implemented Ask Eva, a conversational AI bot that transformed user query handling. ● Achieved customer satisfaction rating of 98% by managing around 5,000 chats daily within 30 seconds. ● Led analysis of 0.5 TB data to uncover opportunities for enhancing customer support operations. ● Saved approximately $300,000 in technical debt for FY 2019 through strategic improvements. ● Cut down customer support ticket volume by 40% within two quarters of rollout. Market Analysis
Head of Product
Brady
September 2014 - August 2018
ACHIEVEMENTS ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Improved the loading time of 185 websites from 7 seconds to 2 seconds ● Won 'Employee of the Year Award 2017' and increased team productivity by 30% while reducing TAT and achieving ~99% SLAs ● Reduced time from 180 to 2 minutes by introducing automation and saved USD 150K ● Researched new/alternative technologies like Nagios Monitoring and reduced infrastructure cost from USD 60k to USD 0 ● Oversaw the transition of a major project - HORIZON to Brandy India which comprised of 100+ workstreams FUNCTIONS ‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Product Management ● Process Optimization ● Digital enablement DELIVERABLES ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Managed concept-to-launch of DYO(Do Your Own) front end solution enabling real time monitoring of online customer transactions. Top selling product has generated ~$15M CAGR since its 2015 launch. ● Strategised 30e-commerceGTMtobolsterthedigitalvsofflinerevenueswhile improving page load time, PCI, and shopping experience ● Managed and assisted a Management team of 25 to achieve organizational goals ● Chalked out the annual product vision to bolster customers satisfaction from 75% to 99.2% (FY 2015) which surfaced 1 Million+ transactions online revenue ● Transformed the existing software solution to avoid complex shipping process ● Enhanced framework to bolster customer satisfaction from 7/10 to 9/10 using NPS ● Accomplished phenomenal customer adoption & awarded best employee on digital segment at FY Awards, ‘17 Market Analysis
Product Consultant
CGI
June 2010 - September 2014
ACHIEVEMENTS ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Improved responsiveness of application load time by 90% and converted RFI to USD 1.3 million quote to enhance the product while increasing CSAT to 98% FUNCTIONS ‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Client Relationship Management ● Incident Management DELIVERABLES ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● On-boarded 20+ customers while supporting 40+ global customers for 12 products catering to energy and utility functions like oil, gas, etc. ● Bolstered accuracy on notes to 100% by designing a road map for new versions and revamping release management process ● Mitigated the risk of problems for 500+ stakeholders by tracking persistent incidents to foresee and identify the problems Market Analysis
Product specialist
IBM
January 2010 - June 2010
ACHIEVEMENTS ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Performed setup of Nagios on 1500 servers while ensuring adherence to SLA and implementing ITIL standards FUNCTIONS ‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Documentation ● Infrastructure & User Support ● Policy Design ● Risk Mitigation ● Team Management & Leadership DELIVERABLES ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ● Appointed committee member for developing Maximo (GDF) using ITIL Framework and led 20 Associates in IT support ● Provided technical guidance & operational instructions to ~25 systems users on a daily basis for server patches & upgrades
Education
Product Arena
Executive MBA, PRODUCT LEADERSHIP
2020 - 2022
Grade: A NOT THE TYPICAL MBA! The MBA in Product Leadership program at Institute of Product Leadership is an 18 month experiential degree program that focuses on transforming senior managers into C-suite product executives. The program helps develop strategic decision making and execution skills as well as the leadership competencies necessary for executive roles in companies.