Senior Enterprise Account Executive

Head Admissions Consultant

Account Development Manager

Responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of 11 multi-national accounts in the New England area. Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.

Senior Client Solutions Manager

Ownership of portfolio of 76 B2B and B2C merchants representing over $580MM in annual charge volume. Additional Responsibilities Include: • Establish mutually beneficial and profitable relationships across portfolio • Articulating premium value and maximized benefits of American Express acceptance • Deepen customer relationships to effectively sell-in value across multiple layers of the client organization • Work with internal partners to implement solutions to drive new initiatives to increase share

Senior Channel Marketing Manager

Responsible for managing and optimizing the B2B lead pipeline via various sales channels including merchant acquisition, client management and telesales. Ownership of the performance of an outbound telesales force of 20+ agents and a budget of $1.8M. Additional Responsibilities Include: • Capacity forecasting, training, reporting, performance tracking and incentive planning • Developing strategies to maximize close rates and reduce cycle time for B2B merchant leads across various sales channels • End-to-end P&L ownership • Ongoing program tracking and reporting

Consultant - Senior Consultant

Led a team of 2-6 consultants to assist senior executives in using organization perspectives and methods to execute business strategies, improve operations and performance, and optimize roles and responsibilities. Key Accomplishments: National sales force CRM technology integration • Developed and coordinated the delivery of a training strategy to 1,000 end users in six locations throughout the US • Coordinated the training support process and created self-help processes for end users • Managed the development of a project intranet site to host all key project dates, announcements and documents • Conducted stakeholder analysis to identify impacted stakeholder groups, assess the level of impact and needs for necessary training, communication, work force transition and enrollment activities • Developed a CRM Readiness Survey to assess the current level of support and understanding of the new CRM platform including information needs and communication delivery preferences Project management office for emerging global sales technology offering • Acted as the liaison between client and third-party product development team to gather and document product requirements • Developed marketing materials to detail the features and functionality of the tool for use in sales pursuits • Developed training materials for administrators and end-users