Cornela Hayes

5.0

(10)

Studied at Mississippi State University

Admissions Committee at Comfort Travels

Successful clients at

Not currently taking new clients

Protected by the Leland Experience Guarantee

Not currently taking new clients

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About Cornela

I am a woman of a certain-age, living life, and coaching in the process. After taking the wrong avenues in life (and some right ones), I am now empowered to offer guidance to others who are in this "weird" space of life. My story is one I hear often; young wife/mother, emotionally-intelligent, introverted, college-graduate divorcee, single-parent of adult children, middle-aged, and now grandmother of two that knows the desire to press "reset" on everything! My experience as a Life Coach has entered the conversations as a parent, wife, grandparent (who raise their grandchildren), and introvert in all work positions and all walks of life. What gives me the ability to communicate with my clients is to be mindful, have grace with humility, and most importantly, a sense of humor!

Why do I coach?

At a young age, I have been told that I am an empathetic listener who instinctively gives you the space to feel heard and grow. As an introvert, I engage with conversation and clarify to make sure I have a clearer picture. One of my personal challenges is the ability to share my thoughts or trust someone to help me work things out. Over time, life and the human-experience naturally allowed me to help a person feel "seen and heard" and uncover a path to the next step. During a session with my Mentor, we were discussing my paths taken and where they led. The conversation was to help me outline my next steps toward a career that was fulfilling and to provide for my family. Somehow, the conversation turned towards her situations. By the end of "my" session, I helped "her" plan her next steps. That's when I was told that being a Life Coach should be my journey! Having a professional give me the confidence to overcome my personal challenges was life-changing. She helped me realize that I could be the person in someone's life to help quiet the noise and focus on the goal, even when they don't know where to begin.

Work Experience

Life Coach, Leadership Consultant, Motivational Speaker

Comfort Travels

November 2020 - Present

Admissions Committee

• Designed and implemented personalized action plans for clients to achieve their goals and improve overall well-being • Established strong rapport with diverse clientele by demonstrating empathy, active listening skills, and cultural sensitivity • Supported individuals in setting realistic goals that aligned with their values, interests, and aspirations Lifestyle Coaching, Transformational Life Coaching and +17 skills

Learning and Development Specialist

Power Selling Pros

May 2020 - March 2025

• Developed and implemented virtual training programs for home services vendors, focusing on onboarding, recruitment, and skills training. • Provided personalized leadership coaching to drive growth, team development, and revenue generation. • Facilitated engaging training sessions using instructional techniques such as group discussions, role-plays, and case studies. Project Management, Integration and +27 skills

Senior Advisor

Apple

April 2019 - May 2021

*Take over escalated call for Advisors to either escalate to engineers or to offer to take ownership of the case to offer a complete resolution *Assist customer with a plan of action resolve issues *Provide technical support for Apple Products *Deescalate customers to get to root of issue Project Management, Data Entry and +25 skills

Retention Specialist

AT&T

June 2015 - February 2019

• Resolved complex customer inquiries and complaints, achieving a remarkable 93% customer satisfaction rating. • Collaborated with cross-functional teams to identify process improvements and enhance the overall customer experience. • Trained team members on effective communication techniques to de-escalate challenging situations with dissatisfied customers. Data Entry, Virtual Assistance and +25 skills

Advisor

Comfort Travels

February 2013 - Present

Admissions Committee

• Specialized in cruise travel consulting, booking flights, hotels, and rental cars for clients using reservation systems. • Provided personalized travel recommendations and itineraries based on client preferences, budget, and desired destinations. • Researched and stayed up-to-date on the latest travel trends and deals to offer clients the best options. Cruise Lines, Bookings and +4 skills