Cornela Hayes
5.0
(10)
Transformational Life Coach | Boost Customer Success | 10+ Years Experience
Studied at Mississippi State University
Admissions Committee at Comfort Travels
Successful clients at
Not currently taking new clients
Cornela’s Customer Success Qualifications
Coaches professionally
Experience level: Manager
100+ people coached for Customer Success
Cornela has helped clients get into these companies:
Welcome to my profile! With a diverse background in customer success and leadership coaching, I bring a wealth of experience to help you achieve your goals. As a Life Coach and Leadership Consultant at Comfort Travels, I've designed personalized action plans and established strong rapport with clients, ensuring their aspirations align with their values. My role as a Learning and Development Specialist at Power Selling Pros further honed my skills in virtual training and team development, driving growth and enhancing team performance. Additionally, my experience as a Senior Advisor at Apple and Retention Specialist at AT&T has equipped me with the expertise to resolve complex customer inquiries and improve satisfaction rates. Let's work together to elevate your customer success strategies and achieve remarkable results!
Cornela can help with:
AI Automation
AI Fundamentals
Cover Letters
Customer Feedback Analysis
Customer Onboarding
Customer Relationship Management
Customer Retention
Customer Satisfaction
Customer Success Strategy
Interview Prep
LinkedIn Review
Networking Strategy
Promotion Strategy
Resume Review
Salary Negotiation
Skill Building
About Cornela
I am a woman of a certain-age, living life, and coaching in the process. After taking the wrong avenues in life (and some right ones), I am now empowered to offer guidance to others who are in this "weird" space of life. My story is one I hear often; young wife/mother, emotionally-intelligent, introverted, college-graduate divorcee, single-parent of adult children, middle-aged, and now grandmother of two that knows the desire to press "reset" on everything! My experience as a Life Coach has entered the conversations as a parent, wife, grandparent (who raise their grandchildren), and introvert in all work positions and all walks of life. What gives me the ability to communicate with my clients is to be mindful, have grace with humility, and most importantly, a sense of humor!
Why do I coach?
At a young age, I have been told that I am an empathetic listener who instinctively gives you the space to feel heard and grow. As an introvert, I engage with conversation and clarify to make sure I have a clearer picture. One of my personal challenges is the ability to share my thoughts or trust someone to help me work things out. Over time, life and the human-experience naturally allowed me to help a person feel "seen and heard" and uncover a path to the next step. During a session with my Mentor, we were discussing my paths taken and where they led. The conversation was to help me outline my next steps toward a career that was fulfilling and to provide for my family. Somehow, the conversation turned towards her situations. By the end of "my" session, I helped "her" plan her next steps. That's when I was told that being a Life Coach should be my journey! Having a professional give me the confidence to overcome my personal challenges was life-changing. She helped me realize that I could be the person in someone's life to help quiet the noise and focus on the goal, even when they don't know where to begin.
Work Experience
Life Coach, Leadership Consultant, Motivational Speaker
Comfort Travels
November 2020 - Present
Admissions Committee
• Designed and implemented personalized action plans for clients to achieve their goals and improve overall well-being • Established strong rapport with diverse clientele by demonstrating empathy, active listening skills, and cultural sensitivity • Supported individuals in setting realistic goals that aligned with their values, interests, and aspirations Lifestyle Coaching, Transformational Life Coaching and +17 skills
Learning and Development Specialist
Power Selling Pros
May 2020 - March 2025
• Developed and implemented virtual training programs for home services vendors, focusing on onboarding, recruitment, and skills training. • Provided personalized leadership coaching to drive growth, team development, and revenue generation. • Facilitated engaging training sessions using instructional techniques such as group discussions, role-plays, and case studies. Project Management, Integration and +27 skills
Senior Advisor
Apple
April 2019 - May 2021
*Take over escalated call for Advisors to either escalate to engineers or to offer to take ownership of the case to offer a complete resolution *Assist customer with a plan of action resolve issues *Provide technical support for Apple Products *Deescalate customers to get to root of issue Project Management, Data Entry and +25 skills
Retention Specialist
AT&T
June 2015 - February 2019
• Resolved complex customer inquiries and complaints, achieving a remarkable 93% customer satisfaction rating. • Collaborated with cross-functional teams to identify process improvements and enhance the overall customer experience. • Trained team members on effective communication techniques to de-escalate challenging situations with dissatisfied customers. Data Entry, Virtual Assistance and +25 skills
Advisor
Comfort Travels
February 2013 - Present
Admissions Committee
• Specialized in cruise travel consulting, booking flights, hotels, and rental cars for clients using reservation systems. • Provided personalized travel recommendations and itineraries based on client preferences, budget, and desired destinations. • Researched and stayed up-to-date on the latest travel trends and deals to offer clients the best options. Cruise Lines, Bookings and +4 skills
Education
Mississippi State University
Bachelor of Science - BS, Multi-/Interdisciplinary Studies, General
2009 - 2011
Concentrations in Business, Psychology, and Communications Life/work Balance, Transformational Life Coaching and +8 skills
10 Reviews
Overall Rating
5.0
Cornela has helped clients get into these companies:
Cornela has helped clients achieve these scores on the ACT