EV Strategy Intern (Strategy & Operations)

Program Management - Conducted a competitive analysis on 10+ EV competitors , contributing to the development of EV marketing assets for BMW’s U.S. dealer network (350 dealerships) - Created monthly reports for customer executive board meetings, resulting in improved customer experience - Led weekly calls with EV charging program providers and engineers to resolve 500+ customer enrollment issues Data Analysis/Reporting - Analyzed 24+ large datasets (+200,000 columns) to identify trends, recommend call center process improvement, and enhance customer experiences - Delivered 8 monthly KPI reports to head of department, providing insights on EV programs, customer experience, and sales performance - Created Tableau dashboards for cost-benefit analyses of BMW’s charging program, providing strategic insights to management and tracking customer benefits, leading to the successful renewal of a charging contract Strategy/Research - Spearheaded five vendor evaluation s for IONNA, a BMW joint venture expanding in the USA - Conducted market research to identify 20+ charge point operators to join the BMW’s charging network