Scheduling & Session Use: The program includes twelve (12) 60-minute sessions. And one (1) 90-minute session for the ELI debrief. Sessions should be used within 5 months of the program start date unless otherwise agreed. Scheduling is flexible and coordinated based on your availability. Rescheduling & Cancellations: Sessions may be rescheduled with at least 24 hours’ notice. Sessions canceled with less than 24 hours’ notice, or missed without notice, may be counted as completed. Communication Between Sessions: Email access is available for brief questions, reflections, or updates between sessions. The expected response time is 1–2 business days. Extended coaching or complex topics will be addressed during scheduled sessions. Confidentiality: All conversations and assessment results are confidential and will not be shared without your consent, except as required by law. Engagement & Responsibility: This experience is designed as a collaborative process. Outcomes depend on your openness, engagement, and willingness to reflect and apply insights between sessions. Coaching supports your decision-making and development but does not provide legal, financial, mental health, or clinical services. Assessment Completion: Completion of the Energy Leadership Index™ assessment prior to the debrief session is required to ensure a productive start to the program. Program Fit & Satisfaction: If, after the first two sessions, you feel the engagement is not the right fit, we will discuss options to adjust the approach or conclude the program with a prorated refund for unused sessions.