Vikram S. | Leland

Vikram Shah

5.0

(1)

Studied at Georgia Institute of Technology

Works at Altice

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Work Experience

Director of Software Development

Altice

February 2022 - Present

Lead transformation of Account Management and Ordering platform for sales and care touch points. Develop a strategic roadmap and drive execution towards omni-channel customer experience objectives. Collaborative Problem Solving, Product Strategy and +2 skills

Senior Manager

Capgemini

January 2018 - February 2022

Led a team of 50+ FTEs to deliver middleware solutions (api, event batch) to integrate systems. Built enterprise grade solutions that enabled omnichannel customer experience, increased revenue streams and achieved regulatory compliance. Managed an annual department budget of around $10M Team Leadership, Go-to-Market Strategy and +3 skills

Manager

Capgemini

January 2013 - December 2017

Led a team of 20+ FTEs to deliver an intranet portal built on a content management system using responsive UI technologies; the portal was used by more than 140K employees and contractors. Defined roadmap across key drivers such as billing, ticketing, self-service, and network monitoring for enterprise customer self service portal Business Analysis, Team Leadership and +1 skill

Senior Analyst

Capgemini

January 2010 - December 2012

Managed 24x7 production support for an Inventory Management system with distributed team structure. Led QA for data migration of telecom circuit inventory data from legacy TIRKS to next gen M6 platform Analytical Skills

Industrial Engineer

Mahindra & Mahindra

August 2006 - November 2006

- Responsible for optimizing process setup time during tool changes in the hypoid gear machining - Implemented MOST analysis technique to study individual motion elements to determine standard time

Intern

Larsen & Toubro

July 2005 - December 2005

- Led the design of press tools to improve sheet metal utilization and reduce raw material wastage. - Improved QA practices by designing and implementing gauges for several critical components.