Tiffany L.

Tiffany Lai

5.0

(15)

Strategy & Ops Leader in Healthtech | Ex-McKinsey | Harvard MBA

Harvard Business School Logo

Studied at Harvard Business School

Elektra Health Logo

Worked at Elektra Health

Successful clients at

+1

Not currently taking new clients

Tiffany’s Career Coaching Qualifications

Experience level: Vice President

10+ people coached for Career Coaching

Tiffany has helped clients get into these companies:

I am an operations leader with extensive experience scaling early and growth-stage companies from Pre-seed to Series D. I began my career as a consultant at McKinsey before moving into operations roles at consumer-oriented companies (Bumble & Bumble, Paperless Post) and healthtech companies (Zocdoc, Maven, Ophelia, Allara, and Elektra). My expertise lies at the intersection of strategy, analytics, and execution. I've successfully coached multiple individuals, helping them navigate their career paths and achieve their professional goals. Let's work together to unlock your potential and chart a course for your career success. Feel free to reach out to discuss how I can support your journey!

Tiffany can help with:

Leadership

Cover Letters

General Exploration

Professional Networking

Skill Building

Salary Negotiation

Networking Strategy

Job Search Strategies

Interview Prep

Career Planning

Resume Review

Personal Branding

View all of Tiffany’s categories

About Tiffany

Tiffany is a Business Operations leader with 15+ years of experience across healthcare, consumer tech, and digital health. She's built and scaled high-impact strategy and operations teams as an early operator at Elektra Health, Allara Health, Ophelia Health, and Paperless Post. Tiffany coaches individuals who are looking to break into or level up in operations roles at venture-backed companies. She also guides clients in navigating career shifts such as moving from consulting into working as an operator at a startup. In previous roles, she scaled companies from Seed Stage through Series D through rapid growth in customers, revenue, markets, products, and internal teams. As a coach, she specializes in: - Helping translate diverse backgrounds into compelling narratives - Tuning your resume and LinkedIn to stand out for early and growth-stage roles - Nailing interviews given what she's seen as a candidate and a hiring manager - Deciding between job opportunities and assistance with negotiating offers - Decoding startup environments, especially for those pivoting from consulting or larger companies She holds a BA from Harvard College and an MBA from Harvard Business School.

Why do I coach?

I've been mentored by many people throughout my career, and I'm deeply grateful for the perspectives they offered as I navigated industry changes, role shifts, or big career decisions. Those conversations helped me see options that I couldn't see on my own. I've also worked with career and leadership coaches, and those experiences have been transformative. They gave me a structured way to slow down, think more clearly, and move forward with greater confidence. I coach now because I know how powerful it is to have someone in your corner - focused on you, your goals, your patterns, and how to navigate the challenges that come up along the way. I believe coaching accelerates growth not by giving answers, but by helping people ask better questions of themselves.

Work Experience

Elektra Health Logo

Head of Strategy & Operations

Elektra Health

2024 - 2025

Telehealth company focused on menopause-related care (Seed+)

Allara Health Logo

Head of Business Operations

Allara Health

2023 - 2024

Hiring Manager

Telehealth company treating hormonal conditions (Series A)

Ophelia Logo

VP of Business Operations

Ophelia

2021 - 2023

Hiring Manager

Telehealth company treating opioid use disorder (from Series A to B)

Paperless Post Logo

VP of Revenue Operations

Paperless Post

2020 - 2021

Hiring Manager

Online invitations and cards platform (from Series B to E)

Maven Clinic Logo

VP of Provider Operations

Maven Clinic

2019 - 2019

Hiring Manager

Largest virtual clinic for women's and family health (Series B)

Paperless Post Logo

VP of Business Operations

Paperless Post

2014 - 2019

Hiring Manager

Online invitations and cards platform (Series B to E)

Zocdoc Logo

Senior Manager, Strategic Operations

Zocdoc

2011 - 2014

Hiring Manager

McKinsey & Company Logo

Senior Associate

McKinsey & Company

2010 - 2011

Education

Harvard Business School Logo

Harvard Business School

MBA

Harvard University Logo

Harvard University

BA, Psychology (Cognitive Neuroscience)

15 Reviews

Overall Rating

5.0


Tiffany has helped clients get into these companies:

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Tiffany L.

Tiffany L.

5.0

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