
Tiffany Lai
5.0
(15)
Studied at Harvard Business School
Worked at Elektra Health
Successful clients at
Not currently taking new clients
About Tiffany
Tiffany is a Business Operations leader with 15+ years of experience across healthcare, consumer tech, and digital health. She's built and scaled high-impact strategy and operations teams as an early operator at Elektra Health, Allara Health, Ophelia Health, and Paperless Post. Tiffany coaches individuals who are looking to break into or level up in operations roles at venture-backed companies. She also guides clients in navigating career shifts such as moving from consulting into working as an operator at a startup. In previous roles, she scaled companies from Seed Stage through Series D through rapid growth in customers, revenue, markets, products, and internal teams. As a coach, she specializes in: - Helping translate diverse backgrounds into compelling narratives - Tuning your resume and LinkedIn to stand out for early and growth-stage roles - Nailing interviews given what she's seen as a candidate and a hiring manager - Deciding between job opportunities and assistance with negotiating offers - Decoding startup environments, especially for those pivoting from consulting or larger companies She holds a BA from Harvard College and an MBA from Harvard Business School.
Why do I coach?
I've been mentored by many people throughout my career, and I'm deeply grateful for the perspectives they offered as I navigated industry changes, role shifts, or big career decisions. Those conversations helped me see options that I couldn't see on my own. I've also worked with career and leadership coaches, and those experiences have been transformative. They gave me a structured way to slow down, think more clearly, and move forward with greater confidence. I coach now because I know how powerful it is to have someone in your corner - focused on you, your goals, your patterns, and how to navigate the challenges that come up along the way. I believe coaching accelerates growth not by giving answers, but by helping people ask better questions of themselves.
Work Experience
Head of Strategy & Operations
Elektra Health
2024 - 2025
Telehealth company focused on menopause-related care (Seed+)

Head of Business Operations
Allara Health
2023 - 2024
Hiring Manager
Telehealth company treating hormonal conditions (Series A)

VP of Business Operations
Ophelia
2021 - 2023
Hiring Manager
Telehealth company treating opioid use disorder (from Series A to B)

VP of Revenue Operations
Paperless Post
2020 - 2021
Hiring Manager
Online invitations and cards platform (from Series B to E)

VP of Provider Operations
Maven Clinic
2019 - 2019
Hiring Manager
Largest virtual clinic for women's and family health (Series B)

VP of Business Operations
Paperless Post
2014 - 2019
Hiring Manager
Online invitations and cards platform (Series B to E)

Senior Manager, Strategic Operations
Zocdoc
2011 - 2014
Hiring Manager

Senior Associate
McKinsey & Company
2010 - 2011
Education

Harvard Business School
MBA

Harvard University
BA, Psychology (Cognitive Neuroscience)
15 Reviews
Overall Rating
5.0
Tiffany has helped clients get into these companies: