Compliance Manager

Market Deployment Manager

- Led a high-performing team of 5 managers to successfully launch 6 domestic and 2 international markets. - Developed a global launch playbook covering mapping, safety, engineering, business unit, product, data science, HR, and operations, resulting in 100% market launch success rate. - Established market-specific operational requirements optimizing customer experience, service reliability, and profitability, leading to a 20% increase in customer satisfaction and a 15% reduction in costs. - Employed both quantitative and qualitative analysis to formulate robust strategies, improving project delivery timelines by 30%. - Managed departmental P&L, overseeing a marketing budget, hiring, and achieving 300% increase in revenue while maintaining Cruise’s culture across multiple markets.

Operations Manager

• Responsible for the launch, growth, and management of Lyft’s Micro-mobility operations in Texas. • Oversaw just under 1M in rides in Texas and saw a revenue increase of over 275% year over year. • Hired and managed a team of 90+ people, including 4 exempt city operations leads, specialists, drivers, mechanics, and warehouse associates. • P&L owner for the region, managing annual revenue, operations spend, marketing budget, and ridership KPIs • Managed the RFP application process with cross-collaboration of internal teams which led to Lyft being awarded the first-ever single operator RFP out of 4 major players. • Streamlined the process of how markets received assets which resulted in savings of over $1.2M.