Marguerite Pierce
5.0
(14)
Studied at Yale School of Management
Hiring Manager at Glass Lewis
Successful clients at
Not currently taking new clients
About Marguerite
I’m a recovering perfectionist who once avoided risks, leaving me feeling stagnant and unfulfilled. Realizing I wasn’t living in alignment with my purpose, I took a leap and co-founded a startup addressing Black maternal health. That journey led me to pursue an Executive MBA at Yale, deepening my understanding of the U.S. healthcare system and sharpening my ability to lead impactful change. Over time, I discovered that my true passion wasn’t just in building businesses—it was in helping people navigate change, break free from limiting beliefs, and step into the fullest version of themselves. As a coach, I create a supportive and engaging space where clients can explore possibilities, recognize patterns, and take inspired action. My approach blends curiosity, compassion, and challenge, drawing from my experiences leading startups, refining operations in complex environments, and facilitating deep, meaningful conversations. I believe that every challenge presents an opportunity for growth. Whether navigating career transitions, overcoming perfectionism, or building stronger relationships, I support clients in gaining clarity, confidence, and a sense of ease in their decision-making. I also love sparking thought-provoking discussions, which led me to co-host Necessi-Tea: A rich blend of laughter, love, and wisdom—a podcast dedicated to shifting perspectives and embracing the messy, beautiful journey of life. When I’m not coaching, you can find me taking a pilates class, enjoying a long walk in Prospect Park, or singing my heart out at karaoke with my two sisters.
Why do I coach?
Coaching matters to me because I know what it’s like to feel stuck—uncertain of what’s next, juggling different roles, and wondering if I’d ever find my true path. For years, I tried to fit myself into predefined career boxes, moving across industries and collecting skills but never quite feeling aligned. It wasn’t until I shifted my perspective that I realized my experiences weren’t random—they were shaping me into the coach I was meant to be. That shift didn’t happen overnight. It took self-reflection, trial and error, and support from mentors and coaches who helped me see beyond my limitations. They challenged me to embrace adaptability, let go of the pressure to “pick one thing,” and recognize that my strength lies in guiding others through their own transitions. Now, as a coach, I help others gain clarity, confidence, and momentum in their own journeys. I know firsthand how powerful it is to have someone in your corner who listens deeply, challenges old narratives, and helps you see new possibilities. Coaching is more than a profession for me; it’s a calling rooted in my own transformation, and I’m passionate about helping others experience that same freedom and fulfillment.
Work Experience
Senior Director, Client Services, North America
Glass Lewis
January 2022 - May 2022
Hiring Manager
Led the client services strategy for Viewpoint, Glass Lewis’s cloud-based proxy voting platform, ensuring seamless client onboarding and retention. Partnered with Product and Engineering teams to prioritize platform enhancements and improve the SaaS customer experience. Collaborated with Sales and Marketing to develop SaaS-focused collateral and client communication strategies that supported user adoption. Oversaw a team of 20+ professionals, implementing SaaS-driven customer service processes to optimize service levels and efficiency. Improved customer retention by 30% through proactive engagement and personalized support strategies. Increased onboarding efficiency by 35%, reducing time-to-value for enterprise clients through automated workflows and strategic training programs. Developed customer health scoring frameworks to assess enterprise engagement, adoption trends, and expansion opportunities. Defined and managed department level OKRs Customer Relationship Management (CRM), Skill Development and +36 skills
Chief Operating Officer & Co-Founder
She Matters
January 2020 - January 2025
Hiring Manager
Led the strategy and execution of She Matters, digital health platform, scaling operations to improve maternal healthcare outcomes for underserved populations. Built and managed a customer experience framework, increasing user adoption and engagement through data-driven insights and personalized support strategies. Partnered cross-functionally with Product, Engineering, and Customer Success to develop platform features that improved user retention and satisfaction. Established customer onboarding and engagement strategies that led to a 50% increase in active platform users within the first year. Developed and implemented support and service processes, ensuring a seamless user experience while driving customer loyalty. Managed a multi-million-dollar budget and secured over $2M in venture capital, optimizing resource allocation to scale customer support infrastructure. Customer Relationship Management (CRM), Skill Development and +32 skills
Director, Client Services
Glass Lewis
January 2018 - December 2021
Hiring Manager
Led customer support operations for Viewpoint, a cloud-based platform, ensuring high service levels and customer satisfaction for enterprise clients. Developed and executed a customer success strategy, improving client retention by 30% through proactive engagement, training programs, and personalized support. Managed a team of 20+ support professionals, overseeing case management, escalation processes, and SLA adherence to optimize the customer experience. Collaborated with Product, Engineering, and Operations teams to improve platform performance, enhance self-service capabilities, and reduce support ticket volume. Implemented customer support KPIs, leveraging data analytics to drive decision-making, optimize response times, and improve customer satisfaction scores. Spearheaded process automation initiatives, integrating CRM and ticketing systems to streamline workflows and improve operational efficiency. Partnered with Sales and Marketing to align customer onboarding and training programs, ensuring a seamless transition for new clients and increased product adoption. Skill Development, Team Management and +28 skills
Executive & Leadership Coach
Self Employed
October 2014 - Present
I coach visionary leaders, disruptors, and high-achievers who refuse to fit into traditional molds and instead create their own path. My work is designed for those who challenge norms, think differently, and are ready to lead with authenticity, courage, and impact. Through executive coaching and leadership development, I help clients break free from limiting expectations, refine their decision-making, and cultivate a leadership presence that commands trust and influence. My approach integrates strategic mindset shifts, and high-impact leadership frameworks to help leaders amplify their impact without burnout. Unconventional leadership isn’t about breaking the rules for the sake of it—it’s about rewriting them to create lasting change. If you're ready to lead boldly, disrupt strategically, and redefine success on your own terms, let’s connect. Skill Development, Business Administration and +22 skills
Education
Yale School of Management
Executive MBA, Business Administration, Management and Operations
2023 - 2025
Interpersonal Skills, Business Administration and +1 skill
iPEC
Life Coach Certification, Professional Coaching
2013 - 2014
Coaching is partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. ~ International Coaching Federation
14 Reviews
Overall Rating
5.0
Marguerite has helped clients get into these companies: