Karyn Goldstein
5.0
(1)
Studied at California Polytechnic State University, San Luis Obispo
Works at Corelight
Successful clients at
Not currently taking new clients
Work Experience
Sr Director of Customer Success & Head of Learning and Development
Corelight
March 2024 - Present
While maintaining the same presence within Customer Success, I am also working with the People team to build out a Learning & Development department (dual role). Tasked with building a learning vision and strategy, I am implementing learning plans for managers, leaders and ICs. As a credentialed ICF coach and a certified DiSC facilitator, I'm continuing to coach internally 1:1 as well as running the company slowly through DiSC.
Senior Director of Customer Success
Corelight
March 2024 - Present
Hired to help build the Customer Success Department, I was instrumental in creating the first-draft Customer Journey alongside the Technical Account Management team. I also led the initial charge in tracking data-driven customer engagement and satisfaction. Currently, I am leading several technical service groups within the Customer Success department: Customer Training, Professional Services, Technical Marketing Engineering and Technical Publications. Project Management, Cross-functional Team Leadership and +5 skills
Coach: Leadership, Management, and Individual Support
Self Employed
March 2023 - Present
My extensive experience in different roles and my deep understanding of team dynamics and communication has made me a valuable partner for clients who have looked to enhance their leadership skills, executive presence, communication, and organizational management. Please contact me for more information: [email protected] Leadership Development Coaching, Management Coaching and +1 skill
Chief of Staff
Riverbed
August 2017 - August 2019
Worked in a role created for me, reporting to GM of the Cloud Infrastructure BU. I drove strategic initiatives throughout the entire organization, focusing on Product Management and Engineering, but definitely put in my time with Product Marketing, Support, Sales, Tech Marketing, and more. I also participated in major process improvement initiatives working with Sr. Management to improve vision, organizational and communications strategies. I delved into the world of financial planning, HR activities, and coaching (up and down), which resulted in streamlined communications in and outbound to the GM. Project Management, Cross-functional Team Leadership and +4 skills
Global Project Manager, Office of the CTO
Riverbed
March 2014 - July 2017
In 2014, the Global Consulting Engineers (a group of pre-sales product experts), who became the Advanced Technology Group (ATG) in the Office of the CTO (in 2015) took me in as their own private writer to continue working on the Deployment Guides. But I quickly morphed and grew the role to its end form. In this role, I acted as the CTO Spokesperson, working with the Senior and Executive team to establish and manage operational process and procedures. I partnered with Field Enablement on educational initiatives, which included driving strategy through content in Technical Sales Tech Summits (300+ participants), Sales Kick Off (1000+). I also had my hands deep in coordination and delivery of technical training for product releases. I drove cross-functional/CTO integration planning and communications, which led to greater product adoption in the field and increased sales. I contributed in developing strategic sales communications for three SE Technical Summits and two Sales Kickoffs, establishing consistent, cohesive, and compelling messaging for field to use in client communications. GLOBAL PROJECT DIRECTOR, ATG, OFFICE OF THE CTO - May 2016 - Jul 2017 GLOBAL PROJECT DESIGN MANAGER, ATG, OFFICE OF THE CTO - Aug 2015 - Apr 2016 GLOBAL CONSULTING ENGINEER, CONTENT MANAGER - Mar 2014 - Jul 2015 Project Management, Cross-functional Team Leadership and +3 skills
Technical Publications Manager
Riverbed
August 2009 - March 2014
I started at Riverbed as a Sr. Technical Writer, but advanced quickly to Manager. I co-managed the group of 10 to set department standards and processes, and was the primary lead working with the Global Consulting Engineers (GCEs), a group of Riverbed pre-sales experts, to create Riverbed Deployment Guides (RDG). The RDG was the #1 downloaded guide by customers and used internally as one of the best training tools. As well, I initiated meetings between other groups, to make sure writing of all types (Technical Marketing, Product Marketing, etc.) were using the same branding and naming conventions. MANAGER, TECHNICAL PUBLICATIONS - May 2013 – Mar 2014 LEAD TECHNICAL WRITER - Nov 2012 – May 2013 SENIOR TECHNICAL WRITER - Aug 2009 – Nov 2012 Project Management, Team Leadership and +2 skills
Principal
Ruby Communications
October 2007 - August 2009
I took various contract roles in project management, article authoring, technical writing, and editing. Clients included: Embarcadero Technologies, CodeGear, Palm, Globus Cork, and The National Institute of Alternative Health Care. Some examples: For Globus Cork, I designed, wrote and recorded basic voice overs on how to install cork flooring. At Palm, I worked as the Project Manager for various device User Guides, ensuring the carrier requirements where communicated clearly in end-user device documentation. Project Management
Education
California Polytechnic State University, San Luis Obispo
Bachelor of Architecture, Architecture
Activities and societies: Powerhouse Coffee House
San Jose State University
Professional and Technical Communications Certificate, Professional and Technical Writing
1 Review
Overall Rating
5.0
Karyn has helped Leland clients get into Self Employed