Jess Yocum, MAOD, ACC, BCC
5.0
(13)
Empowering Leaders to Thrive with Clarity, Confidence, and Purpose
Studied at Cornell College
Works at Riverdrop Coaching & Consulting
Successful clients at
Not currently taking new clients
Jess’s Leadership Coaching Qualifications
Coaches professionally
Experience level: Director
60+ people coached for Leadership Coaching
Jess has helped clients get into these companies:
As a leadership development coach, I empower leaders to navigate complexity with confidence, clarity, and resilience. With deep expertise in leadership coaching, systems thinking, and personal growth, I help clients uncover their unique strengths, develop self-awareness, and lead with purpose. My coaching is both strategic and deeply human—I create a space where leaders can challenge assumptions, sharpen decision-making, and align their leadership with what truly matters. Whether guiding executives, emerging leaders, or leadership teams, I bring a thoughtful, results-driven approach that fosters growth, impact, and long-term success.
Jess can help with:
AI Automation
AI Fundamentals
AI Strategy
Change Management
Coaching and Mentoring
Conflict Resolution
Diversity and Inclusion
Emotional Intelligence
Ethical Leadership
Innovation and Creativity
Problem Solving
Team AI Upskilling
Time Management
Work Experience
Certified Professional Coach
Riverdrop Coaching & Consulting
April 2023 - Present
--Delivers individual and group coaching for parents in leadership roles, addressing work-life balance, parenting challenges, leadership development, resilience, values, and identity integration. --Coaches leaders in the City of Philadelphia’s Department of Health and Human Services. Topics include: leadership development, self-management, overcoming doubt, managing up, communication, team-building, feedback --Coaches senior leaders in the National Archives and Records Administration. Topics include: self-awareness, leadership development, feedback, managing within systems, emotional intelligence. --Delivers workshops to organizations, focusing on resilient goal-setting, self-awareness, and strengths. --Positive Intelligence ® Coach; provided Mental Fitness Foundations program to 20+ individuals. --Since 2017, facilitates change leadership and systems thinking training to Senior- andExecutive-level government employees, including interactive 2-day simulation to illustrate long-term effects of short-term decisions.. --Developed and facilitated Conflict Management workshop covering types and sources of conflict, conflict management styles, and facilitation techniques.
Support Manager
Redfin
April 2016 - July 2023
Hiring Manager
--Hired, oversaw, and developed inside sales agents. Managed production across 11 markets and 5 states since April 2019. Previous roles include inside sales agent (2016-2019) and tour coordinator (2015-2016). --Exceeded goals for conversion rate and performance metrics through coaching, and personnel development. --Developed and facilitated peer leadership development workshops to explore leadership styles and avenues to build trust, delivered Active Listening training to 100+ individual contributors. --Field Leader for Inside Sales Metrics Working Group 2020-2021 and Inside Sales Policy Group 2019-2020. Identified procedural gaps; wrote and distributed new policy.
Branch Chief
U.S. Department of Defense
September 2008 - December 2015
--Certified instructor of a leadership training course built on systems dynamic models. --Managed multiple offices; oversaw intelligence and language analysts; negotiated memorandums of understanding; provided mentorship and performance appraisals. --Levied and evaluated collection requirements; regularly engaged customers to marry external customer requirements with internal special-access requirements --Leveraged knowledge of Signals Intelligence (SIGINT) systems and processes to implement analytic modernization techniques to established missions --Authored or edited a significant number of reports and assessments consumed by senior officials. --Previous roles include: Analyst, Deputy Branch Chief, Specialist
Education
Cornell College
Certificate, Entrepreneurship/Entrepreneurial Studies
2024 - 2024
The curriculum is designed to meet the needs of emerging entrepreneurs who are developing their own leadership skills and approaching their business decisions to maximize the chance for success. The six courses include topics such as assessing readiness for entrepreneurship, performing customer discovery, creating a business model, executing product development and digital marketing, building a legal framework for success, assessing and obtaining financial resources, developing leadership capacity, and enhancing communication, negotiation, and persuasiveness skills. In each course, participants will hear about specific aspects that impact women entrepreneurs and each entrepreneur will be given the opportunity to adapt the learning to her specific context. Entrepreneurship, Communication and +3 skills
Fielding Institute
Certificate in Evidence-Based Coaching
2023 - 2023
Coaching, Executive Coaching and +1 skill
Fielding Institute
Masters degree, Organization development and leadership
2021 - 2022
Washington University in St. Louis
Bachelors degree, Psychology
2003 - 2006
13 Reviews
Overall Rating
5.0
Jess has helped clients get into these companies: