Jess Y. | Leland

Jess Yocum, MAOD, ACC, BCC

5.0

(13)

Studied at Cornell College

Works at Riverdrop Coaching & Consulting

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Work Experience

Certified Professional Coach

Riverdrop Coaching & Consulting

April 2023 - Present

--Delivers individual and group coaching for parents in leadership roles, addressing work-life balance, parenting challenges, leadership development, resilience, values, and identity integration. --Coaches leaders in the City of Philadelphia’s Department of Health and Human Services. Topics include: leadership development, self-management, overcoming doubt, managing up, communication, team-building, feedback --Coaches senior leaders in the National Archives and Records Administration. Topics include: self-awareness, leadership development, feedback, managing within systems, emotional intelligence. --Delivers workshops to organizations, focusing on resilient goal-setting, self-awareness, and strengths. --Positive Intelligence ® Coach; provided Mental Fitness Foundations program to 20+ individuals. --Since 2017, facilitates change leadership and systems thinking training to Senior- andExecutive-level government employees, including interactive 2-day simulation to illustrate long-term effects of short-term decisions.. --Developed and facilitated Conflict Management workshop covering types and sources of conflict, conflict management styles, and facilitation techniques.

Support Manager

Redfin

April 2016 - July 2023

Hiring Manager

--Hired, oversaw, and developed inside sales agents. Managed production across 11 markets and 5 states since April 2019. Previous roles include inside sales agent (2016-2019) and tour coordinator (2015-2016). --Exceeded goals for conversion rate and performance metrics through coaching, and personnel development. --Developed and facilitated peer leadership development workshops to explore leadership styles and avenues to build trust, delivered Active Listening training to 100+ individual contributors. --Field Leader for Inside Sales Metrics Working Group 2020-2021 and Inside Sales Policy Group 2019-2020. Identified procedural gaps; wrote and distributed new policy.

Branch Chief

U.S. Department of Defense

September 2008 - December 2015

--Certified instructor of a leadership training course built on systems dynamic models. --Managed multiple offices; oversaw intelligence and language analysts; negotiated memorandums of understanding; provided mentorship and performance appraisals. --Levied and evaluated collection requirements; regularly engaged customers to marry external customer requirements with internal special-access requirements --Leveraged knowledge of Signals Intelligence (SIGINT) systems and processes to implement analytic modernization techniques to established missions --Authored or edited a significant number of reports and assessments consumed by senior officials. --Previous roles include: Analyst, Deputy Branch Chief, Specialist

Education

Cornell College

Certificate, Entrepreneurship/Entrepreneurial Studies

2024 - 2024

The curriculum is designed to meet the needs of emerging entrepreneurs who are developing their own leadership skills and approaching their business decisions to maximize the chance for success. The six courses include topics such as assessing readiness for entrepreneurship, performing customer discovery, creating a business model, executing product development and digital marketing, building a legal framework for success, assessing and obtaining financial resources, developing leadership capacity, and enhancing communication, negotiation, and persuasiveness skills. In each course, participants will hear about specific aspects that impact women entrepreneurs and each entrepreneur will be given the opportunity to adapt the learning to her specific context. Entrepreneurship, Communication and +3 skills