Indah Leiba
5.0
(14)
Studied at Capella University
Works at Accenture
Successful clients at
Not currently taking new clients
Work Experience
Scrum Master
Accenture
April 2024 - Present
SAfe Scrum Master responsible for leading two cross-functional agile teams consisting of business analysts, Salesforce and Mulesoft developers and QA testers. Led both cross-functional teams to meet business objectives and sprint goals, consistently, including exceeding expectations empowering teams to be innovative. Fostered collaboration and continuous improvement between both my teams and other teams on the project as well as external stakeholder teams with a focus on proactive problem solving and iterative solutioning. Go-to representative for my teams keeping leadership aware of progress and risks. (APRIL 2024 – PRESENT) SALESFORCE SCRUM MASTER Acted as Lead Scrum Master and Test Lead on various occasions. Coached and mentored team members, while teaching new SAfe processes and guiding them through best practices. NOTEWORTHY ACCOMPLISHMENTS Client Value Creation Award recognition for being attentive and thoughtful in how I led my teams allowing them to perform at their highest capabilities which led to innovative sprint deliverables exceeding client expectations. SAFe Framework, Continuous Improvement - Agile Retrospectives and Process Improvement and +35 skills
Salesforce Consultant
Deloitte Digital
May 2021 - January 2024
Functional lead responsible for client-facing deliverables inclusive of C-suite reports, discovery workshops, user stories creation, persona journey mapping, and process flow mapping. I’ve also had the responsibility of Scrum Master, leading conversations during scrum meetings between Data lead, Integration lead and Development leads. Additionally, I have also been a PMO lead responsible for leading workshops and discussions around roadmap and capability mapping. (MAY 2021 – Current) Salesforce Consultant ▪ Experienced hire via the first ever Salesforce Consulting Select cohort. Mentored incoming practitioners in subsequent cohorts. NOTEWORTHY ACCOMPLISHMENTS ▪ Manufacturing project: Outstanding Performance Award recognition for being an MVP on the project that was intrinsic to our team being awarded a subsequent phase of the project. ▪ Aerospace & Defense project: Three Applause Awards in acknowledgement of my contributions in the final Roadmap workshops, my ability to demonstrate a positive attitude while finding improved ways of working while still exemplifying teamwork and my quick turnaround of the Process/Capability mapping. Influencing Others, BRD and +41 skills
Salesforce Administrator/Business Support Specialist
Florida Blue
August 2020 - May 2021
Responsible for creating collaborative process solutions between teams as a key member of internal consultant team. Together we focus on eliminating siloed processes and allowing transparency of data to add ease to pivot to new solutions as documented Salesforce data surfaces new criteria to consider. Additionally, I am responsible for developing and pitching use cases to c-suite stakeholders to enhance productivity and collaboration of internal departments, meet corporate, inter-departmental, and departmental OKRs and other metrics. Salesforce Administrator/Business Support Specialist ▪ Promoted to this role due to outstanding performance and ability to effectively meet business expectations and increase productivity as lead engagement provider. NOTEWORTHY ACCOMPLISHMENTS ▪ Eliminated 30+ day lag time of actionable analytics by 100% by leveraging Salesforce reports and dashboards. ▪ 100% user adoption and productivity with 70% average implementation of Salesforce end-user improvements cultivated from weekly collaboration meetings and shadowing ▪ 60-day turnaround as solo admin from a brainstorm of solution requirements to go live Influencing Others, BRD and +36 skills
Lead Provider Engagement Advocate
Florida Blue
October 2019 - August 2020
(October 2019 – August 2020) Lead Provider Engagement Advocate NOTEWORTHY ACCOMPLISHMENTS ▪ Top provider engagement advocate for our most important provider group partner. ▪ Catalyst for active and successful discovery and solutioning fact-finding program; a program created for project management team, including internal Florida Blue Medicare departments working together to problem solve. ▪ Drove provider performance to enhance quality improvement by partnering with assigned provider groups to enhance clinical transformation. ▪ Developed roadmap and roadmap guide for provider groups ▪ Analyzed and improved overall STARS scoring by educating team on STARS program. Influencing Others, Analytical Skills and +9 skills
Risk Adjustment Provider Educator II
Florida Blue
December 2018 - September 2019
(December 2018 – September 2019) Risk Adjustment Provider Educator II NOTEWORTHY ACCOMPLISHMENTS ▪ Represented department at internal and external workgroup, departmental and/or divisional meetings, shared pertinent reports, proposals and suggestions; ▪ Liaised with internal departments, external vendors and provider groups to create, present and facilitate webinars; Prepare Executive summaries and materials packages for Provider Groups Influencing Others, Analytical Skills and +5 skills
Education
Capella University
Master of Science (MS) , Human Services, General, Social and Community Services
2008 - 2010
Florida International University
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
1999 - 2004
14 Reviews
Overall Rating
5.0
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