Helena Sanchez
5.0
(5)
Studied at iPEC
Worked at Coaching Right Now
Successful clients at
Not currently taking new clients
Work Experience
Founder/CEO
Coaching Right Now
March 2020 - June 2025
As CEO & Founder, I directed the development of strategies aimed at achieving work-life balance, stress reduction, and effective time management in fast-paced environments. My role involved providing transformative leadership coaching to executives, leaders and their teams, guiding them to realise their personal and professional aspirations whilst fostering authentic leadership styles. By employing the Energy LeadershipTM methodology, I helped align leaders’ energy and mindset with their goals, facilitating long-term transformation and success. • Cultivated ultra-high performance: Enhanced client organisation engagement through one-on-one and group development sessions, leading to increased team collaboration and innovation. • Increased emotional intelligence among leaders: Empowered leaders to adeptly handle workplace conflicts and navigate complex situations with integrity and resilience. • Elevated leadership effectiveness: Embedded a mastery mindset among leaders, fostering continuous growth, learning, and self-awareness for sustained success and fulfillment. Business Coaching, Presentation Skills and +11 skills
Certified Professional Coach
Coaching Right Now
2020 - 2021
In this role, I engaged in personalised coaching for C-suite leaders, focusing on instilling key business principles such as ROI, productivity, and proactive thinking. I facilitated the "Thinking into Results" program, mentoring executives to set ambitious goals and foster a culture of continuous growth through tailored coaching sessions. • Developed proactive, confident teams: Enhanced leadership impact, enabling problem-solving and decision-making that align with company objectives. • Drove productivity gains and improved ROI: Implemented strategic mindset coaching, aligning team performance with organisational goals. • Boosted employee engagement: Fostered a supportive culture where every individual feels valued, accelerating organisational growth. Teamwork, Business Coaching and +5 skills
Corporate Trainer
TomTom
2014 - 2019
I led the development and delivery of training programs across TomTom, focusing on personal development, technical skills, and product knowledge. My training sessions, designed for 1st and 2nd Line support teams, emphasised GPS devices, fitness watches, and mobile applications, enhancing global customer service excellence. • Enhanced customer support performance: Developed comprehensive training programs that elevated the knowledge and responsiveness of customer service teams. • Improved knowledge retention: Delivered training praised for its clarity and relevance, impacting performance positively across language-diverse teams. • Strengthened cross-functional collaboration: Played a key role in focus groups, providing feedback that influenced new product development. Company Presentations, Information Technology and +9 skills
Software Engineer
TomTom
2011 - 2014
I spearheaded support for Mobile and Fitness product lines, addressing inquiries and escalations globally. My role included designing technical training for internal teams and outsourced partners, improving global support through effective trend analysis and coordination with cross-functional teams. • Maximised support efficiency: Collaborated closely with various teams to enhance issue resolution processes. • Elevated support quality: Developed training materials that improved performance across global support teams. • Streamlined troubleshooting: Implemented proactive issue identification strategies that reduced response times and enhanced customer satisfaction. Fitness Training, Teamwork and +4 skills
Assistant Technical Engineer
TomTom
2008 - 2011
In this role, I managed detailed troubleshooting support, ensuring optimal performance of TomTom software with various PDA and smartphone models. I focused on delivering both technical and emotional support to enhance the user experience. • Enhanced user proficiency and confidence: Provided detailed guidance that increased customer retention and satisfaction. • Improved logistics and after-sales support: Streamlined processes to reduce delays and ensure timely product support. • Elevated customer satisfaction: Swiftly resolved complex technical issues, fostering positive experiences across diverse user needs. Customer Satisfaction and Performance Improvement
Education
iPEC
Executive Leadership Coach
2024 - 2024
Active Listening, Building Trust and +6 skills
Universidad Pontificia de Salamanca
Engineer's degree, Computer Software Engineering
Software Infrastructure, Software Development and +1 skill
5 Reviews
Overall Rating
5.0
Helena has helped clients get into these companies: