
Heather Chen
5.0
(7)
AI/ML Leader | Technical-to-PM Pivot | B2B & B2C | Google & Startups
Studied at Stanford University
Works at Twitch
Available Thursday at 2:00 AM UTC
Questions? Start chatting with this coach before you get started.
Heather's Coaching Offerings
Custom hourly · $200/hr
Get help with AI Product Design, AI Roadmap Development, and .
Heather’s AI for Product Development Qualifications
Experience level: Director
As a seasoned product leader with over a decade of experience at industry giants like Google and Twitch, as well as high-growth startups, I offer a unique blend of deep technical expertise in AI/ML and a proven track record of scaling products and teams. Throughout my career, I have successfully led both B2B and B2C initiatives , transitioning from a Senior Data Scientist to a Director of Product and building platforms that have reached millions of users. Currently, as a Principal Product Manager at Twitch, I lead discovery efforts, leveraging machine learning to connect viewers and creators globally. My coaching philosophy is rooted in my experience scaling organizations from the ground up—growing teams from five to 50—and overseeing the entire product lifecycle from conceptualization to acquisition. I have a passion for mentorship and have guided numerous PMs through the complexities of career transitions, technical product strategy, and navigating the nuances of both large-scale tech environments and the fast-paced startup world. Whether you are looking to master the technical side of AI products, refine your leadership skills, or prepare for high-stakes interviews, I bring a structured, data-driven approach to help you achieve your career goals
Heather can help with:
AI Product Design
AI Roadmap Development
User Research & Insights Automation
Prototyping with AI
Work Experience

Principal Product Manager, AI/ML
Twitch
August 2024 - Present
Interviewer
Leading cutting edge AI/ML/LLM initiatives across search, recommendation and notifications to create strong communities between viewers and creators. Mentoring multiple PMs.

Director of Product, Data/AI/ML and Platform
Kiavi
January 2022 - August 2024
Hiring Manager
Kiavi, a series E fintech start-up, offers residential real estate investors a full-service platform that leverages tech, data, and AI/ML to finalize loans with paramount speed and ease. My scope spans Data (data science & analytics, risk science & analytics, MLOps/engineering, data engineering) and Platform. Spearheading ML/AI initiatives that improve business efficiency and customer experiences to grow Kiavi further as the top bridge loan lender in the U.S. Key initiatives include: 1. cutting costs to verify borrowers’ investment experiences by ~$1 million/year, with borrower transaction unit count/volume prediction and new data processes/pipelines 2. reducing time to answer credit policy questions and summarize sales calls using Generative AI 3. automating after-rehab-valuation for properties Leading Data Infra & Platform teams to supply core data, workflows, and services for Kiavi’s operation, e.g. integrating with identified vendors to automate background check, up-leveling tools/processes to improve data privacy & security. Generative AI, Data Science and +3 skills

Senior Director of Product Management
JLL
November 2020 - December 2021
Hiring Manager
Defined the vision, roadmap & strategy for JLL Jet (previously JiLL), a one-stop-shop B2B2C workplace experience application/AI assistant, integrating with 20+ systems to centralize workflows/data for employers and simplify hybrid work days for employees with personalized experiences, e.g. seeing who’s in your offices & when, auto classifying work orders (across Facility management, IT, HR, etc.) reported via voice/text with ML. Owned Jet P&L ($0 revenue to $X million of annual run rate under two years) from prototype to SaaS ecosystem spanning smart devices (mobile & watch), tablets, web, and kiosks. Finalist for 2020 CoreNet Global Innovators Award. Scaled my team from five to ~50 (onshore/offshore), building a team of direct reports with five product managers, a UX/UI lead, and a technical writer. Beyond that, ~30 engineers/QAs/data scientists, sales/sales operations, marketing, customer success/support, finance, product counsel, business dev, and a resell partnerships team (internal & external). Jet was acquired by HqO in July, 2022. Client Relations, People Management and +3 skills

Director of Product Management
JLL
May 2019 - October 2020
The full name of JLL is Jones Lang LaSalle Incorporated. It is a leading global professional services firm specializing in real estate and investment management. 2nd largest commercial real estate company and within top 200 of the Fortune 500.

Senior Data Scientist / Product Manager
April 2017 - May 2019
Worked on Cloud Talent Solution (aka. CTS: https://cloud.google.com/solutions/talent-solution/), Google’s first AI solution in the $400 Bn recruiting market. CTS encompasses enterprise APIs leveraging AI to match employers with candidates and has 4000+ customers including CareerBuilder, FedEx, JnJ (case study shows 45%+ click-throughs & 41%+ high-quality applicants per search.), etc. Developed core search and classification algorithms to power Google for Jobs (announced at Google I/O 2017), an entirely new Search vertical experience for job seekers. Achieved ~22% apply rate comparing to an industry average of 6%. Connected 40+ million job seekers to jobs and drove double digit growth in job-related mobile queries. Multiple patents filed and granted. Led “Fairness & Interpretability” across CTS to ensure responsible development of AI in recruiting industry. Collaborated extensively with the ML fairness team, Legal/Compliance team, etc. to apply AI principles and ethical guidelines for CTS to be inclusive by design and approved for its launch. Led “Measurement Platform” across CTS to enable rigorous tests for each deployed ML/AI model and monitor KPIs to ensure performance and mitigate bias. The platform has comprehensive data tagging/labeling functionalities to collect golden datasets for measurement as well. Managed the entire product lifecycle from strategic planning to product launch for Profile Search (public announcement at Google Cloud Next in July, 2018), our second API offering under CTS. Spearheaded product conceptualization, development, client partnership and delivery. Owned roadmaps/OKRs for all initiatives, including the core search functionalities/experience, data warehousing, and analytics. Artificial Intelligence, Strategic Planning and +3 skills

Data Scientist II
October 2015 - April 2017
Developed machine learning (ML) models utilizing deep learning and natural language processing to structurize job postings (patent filed: Systems and Methods to Improve Job Posting Structure and Presentation; https://goo.gl/tPfsfc), extract important job entities such as experience requirement (patent filed: increasing dimensionality of data structures; https://goo.gl/pC8Vh4), and skills (patent filed: Systems for Automatically Extracting Job Skills from an Electronic Document; https://goo.gl/m54MzS). Built ontologies (for occupations, industry, etc.) and framework to map job titles and queries onto, which enabled title understanding, standardization, and substantial quality improvement for search and recommendation, e.g. ~1.5X nDCG/apply rate@10 (patent filed: search engine; https://goo.gl/9gLyhi).

Data Scientist
May 2014 - October 2015
Building Google Cloud Jobs API (https://cloud.google.com/jobs-api/).

Natural Language Processing Intern
Stanford University
September 2013 - June 2014
Built a machine reading system; capabilities included answering questions requiring complex reasoning and understanding of the relation between entities/events in paragraphs involving biological processes. Demonstrated question answering with a rich structure representing the bioprocess predicted improved accuracy. Awarded best paper at 2014 Empirical Methods in NLP “Modeling Biological Processes for Reading Comprehension”. Abstract: Machine reading calls for programs that read and understand text, but most current work only attempts to extract facts from redundant web-scale corpora. We focus on a new reading comprehension task that requires complex reasoning over a single document. The input is a paragraph describing a biological process, and the goal is to answer questions that require an understanding of the relations between entities and events in the process. To answer the questions, we first predict a rich structure representing the process in the paragraph. Then, we map the question to a formal query, which is executed against the predicted structure. We demonstrate that answering questions via predicted structures substantially improves accuracy over baselines that use shallower representations. Natural Language Processing (NLP), Knowledge Graph-Based Question Answering and +3 skills
Heather was also given offers to work at

Amazon
Education

Stanford University
Master of Science (M.S.), EECS
2012 - 2014
Grade: 4.0 Track: computer software systems. Research assistant on Natural Language Processing group, advisor: Chris Manning Selected Courses: Machine Learning, Artificial Intelligence, Data Mining, Social/Info Network Analysis, Information Retrieval & Web Search

National Taiwan University
Bachelor of Science (B.S.), Electrical and Electronics Engineering
2008 - 2012
Grade: 4.0 Activities and societies: Member of Creativity and Entrepreneurship Program Presidential Award (overall ranking: 9/270) Selected Courses: Cloud Computing Network/Platform Service Programming, Innovation Entrepreneurship/Mgmt
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