Frances Jones
5.0
(7)
Studied at International Coaching Federation
Hiring Manager at Supportedu Limited
Successful clients at
Not currently taking new clients
Work Experience
Coach and Facilitator
Supportedu Limited
June 2024 - Present
Hiring Manager
Over the past five years, I have successfully partnered with 41 Fortune 500 companies and SMEs to deliver 2000 hours of coaching and training. My mission is to empower non-tech employees with the knowledge and skills to integrate AI tools effectively into their workflows. Key Responsibilities: Curriculum Development: Designed tailored programs to simplify complex concepts. Training Delivery: Conducted workshops, seminars, and one-on-one coaching sessions using interactive methods. Content Simplification: Made AI topics relatable through analogies and real-world examples. Skill Development: Identified and developed essential leadership-related skills. Continuous Support: Provided ongoing resources to reinforce learning and practical application. Feedback and Assessment: Gathered feedback, monitored progress, and adjusted strategies accordingly. Collaboration: Worked closely with leaders to keep training content current. Encouraging Adoption: Motivated employees to embrace growth and innovative technologies, addressing misconceptions. Creating a Learning Culture: Promoted continuous learning and curiosity about self-development. Evaluation and Reporting: Evaluated training success and reported progress to stakeholders. Achievements: Extensive Training: Delivered over 2000 hours of coaching to 41 companies. Positive Outcomes: Over 70% of participants felt better equipped for change, 76% gained increased awareness of required skills, and 70% made significant progress towards their goals, demonstrating the effectiveness of my training programs. Leadership Support: In the past 18 months, I supported non-tech leaders in gaining confidence and direction when leading tech teams. 67% of these leaders gave the highest review scores for being equipped for change, goal progress, impact development, overcoming obstacles, and increased awareness. These achievements underscore my commitment and expertise in facilitating AI training and coaching for non-tech workers. Bespoke training, Stakeholder Engagement and +33 skills
Learning Experience Designer
Aula Formativa
July 2020 - August 2021
As a dedicated Learning Designer at Aula, I have honed my skills in creating engaging and effective student learning experiences. My approach is rooted in research-backed principles, ensuring that learners thrive while managing cognitive load. I contributed to curating successful educational spaces by: 1. Consistent Learning Design Approach I maintained a consistent learning design approach across all modules. Starting with clearly defined learning outcomes or goals, I meticulously crafted Aula spaces that align with these objectives. Every element serves a purpose, ensuring a cohesive student experience. 2. Active, Applied, Inclusive, and Social Learning I embraced an active, applied, inclusive, and social learning approach within Aula. By synchronizing asynchronous content with live sessions, I created a seamless learning journey. Students engaged meaningfully both online and in physical environments. 3. Aula as an Extension of Structured Teaching I aided educators in guiding students through a clear learning journey, emphasizing their interaction with resources and participation in live sessions. 4. Student-Centric Design Placing students at the heart of the design process, I empathized with their needs, motivations, and constraints. Clear instructions and a conversational tone ensure that complex concepts are accessible to all. 5. Credible, Relevant, and Accessible Content I curated content that aligned with module expectations, including learning outcomes and graduate attributes. My materials are well-researched, up-to-date, and copyright compliant. Accessibility is a priority, especially for live session materials. 6. Effective Collaboration and Community Management I collaborated with module teams and fostered a vibrant community space. Regular updates and relevant information enhanced student engagement and satisfaction. 7. Clear Learning Journey and Readability I structured pages with clarity in mind, ensuring a meaningful learning journey. Personal Development, Critical Thinking and +50 skills
Professional | Executive Career Coach
BetterUp
March 2019 - Present
As a BetterUp Fellow coach, I am a certified expert specializing in helping individuals achieve their personal and professional goals through evidence-based coaching techniques. Leveraging my extensive experience in sales, business development, customer success, and sales methodology training, I provide outside perspective and expert guidance to help clients navigate their careers with confidence. I offer a fresh, objective viewpoint on situations where clients feel stuck, acting as a sounding board to work through challenges. My coaching credentials from major organizations, such as the International Coaching Federation, and years of professional managerial experience enable me to deliver science-backed support and drive member engagement effectively. By integrating whole-person behaviour change into the flow of work, I ensure clients achieve their full potential in work, life, and beyond. Since 2013, BetterUp has pioneered transformation and peak performance, and I am proud to contribute to this mission by fostering accountability and crafting actionable plans that lead to tangible results. Passionate about using technology to enhance coaching outcomes, I help clients establish mindsets, skills, and behaviours that boost organizational performance and positively impact business outcomes. Personal Development, Critical Thinking and +62 skills
Founder and Coach and director of Coaching
Supportedu Limited
January 2019 - Present
I support individuals in intentionally shaping their personal and professional growth. I help individuals through career transitions, promotions, or leadership skill development. I commit to going beyond the norm and crafting strategies that foster positive habits for enduring success.During the past five years, 70% of the individuals I have collaborated with held positions as direct line managers or leaders of leaders. My role involves providing support to leaders in overcoming challenges, achieving personal and professional goals, and ultimately leading more fulfilling lives. The approach I employ is action-oriented, focusing on practical strategies that yield tangible results. Key outcomes of this collaboration include: - Advancement in effective leadership techniques, communication skills, and team-building strategies, with 70% of leaders reporting a positive impact in this area. - Clarity in identifying next career steps while maintaining a healthy work-life balance, resulting in a reported increase in self-awareness by 78% of leaders. - Successful career transition, with 88% of leaders indicating that they are better equipped for change. - Development of high-performing leaders and executive directors, with 68% of leaders reporting a positive influence on their ability to lead. - Strengthening the capabilities of introverted leaders, reflected in a 61% reported increase in confidence in their executive presence. Personal Development, Critical Thinking and +69 skills
VP, Learning Design and Development
GEMS Education
August 2016 - August 2019
Hiring Manager
Leadership Development & Change Management Transforming Talent and Performance Leadership Development Program Implementation - Spearheaded the design and execution of a comprehensive leadership development program, equipping managers and executives with essential skills for effective team leadership. - Collaborated with cross-functional teams to identify leadership competencies, curated content, and delivered engaging workshops. - Result: Strengthened leadership capabilities, fostering a culture of growth and empowerment. Performance Review Strategy Enhancement - Revamped the performance review process, shifting from a traditional annual appraisal to a continuous feedback model. - Introduced 360-degree feedback, self-assessment tools, and personalized development plans. - Result: Improved employee engagement, alignment, and individual growth trajectories. Coaching Culture - Championed the adoption of coaching as a core leadership practice. - Trained managers to be effective coaches, emphasizing active listening, powerful questioning, and growth-oriented conversations. - Result: Enhanced employee performance, motivation, and career satisfaction. Change Management Excellence - Led organizational change initiatives, navigating resistance and fostering buy-in. - Leveraged communication strategies, stakeholder engagement, and data-driven insights. - Result: Reduced staff attrition from 33% to 17% within two years, bringing organizational stability. Elevating Client Satisfaction - Elevated Net Promoter Scores (NPS) among clients from 45 to 76 within the same period. - Aligned with client expectations, emphasizing responsiveness, empathy, and proactive problem-solving. Academic Excellence - Elevated student achievements within the International Baccalaureate Diploma Programme (IBDP). - Average IBDP scores increased from 28 to 33 within three years. - Result: Flagship School secured the highest rating for inspection by the DSIB, demonstrating educational excellence. Personal Development, Critical Thinking and +65 skills
Education
International Coaching Federation
Associate Certified Coach, Executive life coaching
2017 - 2018
Grade: Pass Activities and societies: ICF accredited coach. Fully qualified in executive, life and well-being coaching Continuing Professional Development, Training Delivery and +4 skills
University College London, University of London
National Professional Qualification in Senior Leadership, Educational Leadership and Administration, General
2017 - 2018
Focus of case study: transforming learning through the use of student attainment and progress data to develop robust responses to intervention. Modules: Closing the Gap; Succeeding in Senior Leadership; Whole School Management; Improving the Quality of Teaching and Learning Continuing Professional Development, Training Delivery and +6 skills
7 Reviews
Overall Rating
5.0
Frances has helped clients get into these companies: