Ellen Frank
4.9
(10)
Studied at Academy of Creative Coaching
Worked at Navigate Agile
Not currently taking new clients
Work Experience
Agile Coach
Navigate Agile
October 2022 - August 2023
Change Management, Agile Mentoring and +3 skills
Agile Coach
Agilify Coaching and Training
February 2022 - August 2023
Leadership Coach and Project Feedback Expert
ExecOnline
October 2019 - Present
Leadership Coach: I specialize in helping business leaders focus on times of transformation to deliver on their highest priorities. When working with clients, I help them build collaborative teams that focus, feel empowered, and maintain a culture of efficiency and change. My goal as a coach is to help leaders focus on clearly defined outcomes, leverage principles of change and agility, and to empower stakeholders and team members to achieve high performance and sustained success. Known for exceptional listening skills, helping navigate change through organizational challenges, and identifying ways to work “smarter, not harder”, provided with empathy and encouragement. Project Feedback Expert: Provide expertise to leaders around the world who are enrolled in ExecOnline’s programs. Subject areas include agility, change, leading effective teams, customer-centric growth, and leading through personal excellence. Change Management, Coaching and +4 skills
CEO & Founder
Structured Guidance
January 2018 - Present
Leadership coaching consulting firm, specializing in change and agility. I empower leaders to skillfully navigate change, strategically prioritize their objectives and simplify the complex, enabling them to shape the outcomes they aspire to achieve. Change Management, Leadership Coaching and +3 skills
Scrum Master & Agile Coach
Capital One
November 2015 - November 2017
Served as a scrum master/agile coach for two agile teams that supported data analytic needs across the enterprise. Performed Agile ceremonies, identified and resolved impediments, and coached both teams and other scrum masters.
Principal Product Manager and Organizational Change Leader
Capital One
August 2011 - November 2015
Program manager for an agile transformation to re-tool the operations for the entire Branded Card business (over 800 people). End to end ownership of open houses attended by over 250 people to manage change across the organization. Responsible for developing and implementing marketing strategies and project/program management for Branded Card. Promoted in Feb 2015 from Principal Associate to Manager.
Sr. Product Manager
Capital One
September 2010 - August 2011
Responsible for managing the customer experience and infrastructure needs for the Heavy Spend customer segment. Partnered with associates across the value chain including brand, operations, IT, and servicing to deliver new Heavy Spend products and promotions. Led the implementation of the Venture Match My Miles Challenge (2011 March Madness promotion with TV advertising) through Customer Management marketing channels Developed a communication plan for the pilot of an Ultra Heavy Spend servicing queue Created and owned an identifier that led to improved servicing, segmentation, and monitoring for Branded products Promoted in August 2011 from Sr. Associate to Principal Associate
Education
Academy of Creative Coaching
Advanced Professional Coaching Program, Executive Coaching
2025 - 2025
Level 1 Certified Executive Coach - October 2025
University of Richmond
Master of Business Administration, Marketing
2006 - 2009
Magna Cum Laude Key courses: Marketing Management, Entrepreneurial Marketing Management, Strategic Management, New Venture Creation, Design Management Major projects include: Strategic analysis and business plan creation for a direct marketing firm in Richmond, VA, strategic analysis of Banco Maxima, an investment bank located in Sao Paulo, Brazil, statistical analysis of services for the City of Richmond Hispanic Liaison office, and a marketing analysis of the Richmond Kickers
Virginia Commonwealth University
Master of Teaching, Spanish Education
2003 - 2004
University of Richmond
Bachelor of Arts, Leadership Studies and Spanish
1997 - 2001
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Overall Rating