Charmain Guerrier
5.0
(15)
Studied at Florida Memorial University
Works at CHARM PROFESSIONAL DEVELOPMENT & CONSULTING
Successful clients at
Not currently taking new clients
Work Experience
Coach and Consultant
CHARM PROFESSIONAL DEVELOPMENT & CONSULTING
October 2024 - Present
As a Child Welfare Expert at CHARM Professional Development and Consulting (CHARM PDC), I bring over 20 years of experience and a deep understanding of the complexities and nuances of child welfare. My role involves guiding organizations, front-line staff, case managers, and leaders to implement best practices that prioritize family empowerment, safety, and sustainable change. At CHARM PDC, I specialize in providing trauma-informed, culturally sensitive training and coaching that fosters resilience, empathy, and effective family engagement. Leveraging my extensive knowledge of the Florida Safety Practice Model, I coach child welfare professionals in strategies that promote child safety and positive family outcomes. My work includes developing customized programs that address core competencies, such as risk assessment, family-centered practice, and mindset shifting, to reduce reentry rates and ensure long-term success for families. Through CHARM PDC, I am committed to elevating standards within child welfare by empowering professionals to navigate challenges with compassion, skill, and a growth-oriented mindset. My goal is to contribute to a more supportive, effective child welfare system that truly transforms lives and builds stronger, healthier communities. Mindset Coach , Leadership Development and +7 skills
Diversity Training Coordinator
Citrus Family Care Network
June 2022 - October 2024
As a Diversity Training Coordinator, I am dedicated to promoting equity and inclusivity within child welfare through targeted training, development, and strategic initiatives. In this role, I led the steering committee for the Addressing Child Welfare Disparity (ACWD) initiative in Miami-Dade County, collaborating with stakeholders to develop and implement strategies aimed at reducing disparities within the child welfare system. I also served as the Chair of the Training Subcommittee, where I was responsible for developing and overseeing training initiatives designed to increase cultural competency and reduce biases among child welfare professionals. This work involved creating actionable training programs, fostering collaboration among professionals, and ensuring that child welfare staff were equipped with the skills to serve diverse families with empathy and respect. In addition to my work with ACWD, I design and deliver training programs that focus on cultural sensitivity, diversity awareness, and bias reduction. My goal is to equip front-line staff, case managers, and leaders with the knowledge and skills to serve families with respect, empathy, and an inclusive mindset. By addressing disparities and fostering equity, I aim to create a more responsive and compassionate child welfare system that better serves all families.
Child Welfare Trainer
Citrus Family Care Network
July 2019 - October 2024
As a Child Welfare Trainer and Coach, I am committed to empowering front-line professionals, case managers (CM), and case manager supervisors (CMS) with the knowledge and skills essential for success in child welfare. I provide culturally sensitive, trauma-informed training that emphasizes resilience, empathy, and mindset shifts, helping professionals deliver more effective family engagement and positive outcomes. In my role, I specialize in coaching case managers and supervisors on the Florida Safety Practice Model, guiding them in implementing its principles to ensure child safety and well-being. Through hands-on coaching sessions, I help these professionals develop a deep understanding of safety planning, risk assessment, and family-centered practice. My goal is to enhance their ability to partner with families, foster meaningful change, and approach each case with a mindset of collaboration and empowerment. By blending mindset coaching with practical skills training, I strive to create a supportive and impactful learning environment that equips child welfare professionals to navigate challenges confidently and compassionately. My work ultimately contributes to building a stronger, more resilient workforce and healthier, safer communities.
Quality Assurance Specialist
Center for family and child enrichment
February 2012 - July 2019
As a Quality Assurance Specialist at the Center for Family and Child Enrichment from 2008 to 2019, I was dedicated to upholding high standards of care and service within child welfare. In this role, I monitored, evaluated, and improved service quality to ensure that programs met regulatory requirements and best practices for supporting children and families. My responsibilities included conducting thorough audits, analyzing performance metrics, and providing feedback to enhance service delivery and client outcomes. I also led staff trainings on home studies and quality assurance standards, equipping team members with the skills to apply best practices effectively. Through collaboration, I worked with team members to identify areas for improvement, implement quality initiatives, and maintain compliance with child welfare policies. My commitment to quality assurance stemmed from my belief that consistent, high-quality care is essential to achieving positive, lasting outcomes in child welfare. I’m proud to have contributed to a culture of excellence and accountability that continues to support children and families.
Case Manager Supervisor
Center for family and child enrichment
July 2008 - February 2012
As a Dependency Case Manager Supervisor at the Center for Family and Child Enrichment from 2008 to 2012, I led and mentored a team of case managers to provide comprehensive support to children and families navigating the dependency system. In this role, I oversaw case planning, service coordination, and the implementation of best practices to ensure safety, stability, and permanency for vulnerable children. My responsibilities included providing guidance on complex cases, conducting case reviews, and ensuring compliance with state and agency standards. I facilitated team meetings and case consultations, creating a collaborative environment where team members could develop professionally while maintaining a high level of client care. Additionally, I played a key role in training staff on effective case management practices, family engagement, and adherence to child welfare policies. My work as a supervisor was driven by a commitment to empowering families, advocating for children’s well-being, and supporting case managers in delivering empathetic, impactful services.
Education
Florida Memorial University
BS, Criminal Justice
1999 - 2003
15 Reviews
Overall Rating
5.0
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