Alex K.
5.0
Studied at Johns Hopkins University
Works at flashpoint
Available Monday at 6:00 PM UTC
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Work Experience
STRATEGIC ADVISOR
flashpoint
May 2024 - Present
Subject Matter Expert: Possess expertise in Flashpoint's cyber threat intelligence products, services, platform, data, and future offerings. Partner Enablement: Provide cyber threat intelligence training, resources, and support to strategic partners, VARs, resellers, and distributors. Collaboration: Work closely with sales, customer success, engineering, intelligence, integrations, and collections teams to ensure customer needs are met. Training and Resources: Contribute to the development of training materials and support resources. Pre and Post-Revenue Support: Support both pre and post-revenue activities as a technical subject matter expert. Communication and Strategy: Communicate technical matters and their impact on strategy and opportunities to sales, capture teams, and leadership. Product Development: Collaborate with product teams to help shape current and future products.
Director of Strategic Operations
ZeroFox
May 2023 - May 2024
Public Speaking, Go-to-Market Strategy and +14 skills
Senior Director of Customer Success
intel 471
January 2022 - April 2023
• Built out the customer success program from inception, implementing processes to proactively identify customer issues early, forecast renewals, and conduct churn risk assessments that led to a 50% increase in promoter from detractor Net Promoter Status (NPS) • Managed the team handling client renewals and set the vision and strategic plan for account management and growth • Developed and reported KPIs to the Board of Directors, achieving 98.8% gross retention, 97% on time renewal transactions and added 15% of ARR in upsells in 2022 • Onboarded and scaled the customer success function while driving operational efficiency, worked closely with channel partners, set the annual budget, and served as the voice of the customer • Set the strategy for product adoption, customer retention and upsells, and worked across Sales and Marketing teams to forecast and build market-specific strategies • Worked with Marketing to set the go-to-market (GTM) strategy for the acquisition of an Attack Surface Monitoring tool and managed cross-sell campaigns Public Speaking, Go-to-Market Strategy and +9 skills
Director of Customer Engagement
intel 471
October 2020 - January 2022
• Spearheaded the development of the first engagement model including the operational vision and strategy for the customer engagement team responsible for delivering underground intelligence services to Fortune 500, government, and law enforcement entities • Managed the delivery of high-impact cybersecurity projects across multiple global workstreams including finished intelligence reports, speaking engagements, ad hoc client requests and RFI’s • Collaborated across workstreams to develop client integrations, resolve customer issues and developed the customer maturation process • Drove client threat intelligence maturity efforts, gathered intelligence requirements, and managed account profitability through managing labor costs, resulting in a five-fold increase of customer engagement managers Business Development, Team Management and +6 skills
Senior Manager, Cyber Threat Intelligence
Deloitte
January 2019 - October 2020
• Led cyber risk management projects by integrating threat data, IT security, and key business drivers to help Fortune 500 and Global 2000 clients identify and respond to threats • Provided actionable intelligence for clients including reports mapped to MITRE ATT&CK TTPs, malware IOCs, and strategic finished intelligence reports • Created bespoke security assessments, conducted C-suite threat briefings, made materials for and led biweekly briefings to 200+ clients and internal stakeholders • Led client threat intelligence capability build out programs • Created reports mapping TTPs to MITRE ATT&CK framework, ingested IOCs, and maintained a client Threat Intelligence Platform (TIP) Public Speaking, Leadership and +2 skills
CYBER THREAT INTELLIGENCE ANALYST AND CLIENT LEAD
Booz Allen Hamilton
May 2017 - January 2019
• Created intelligence products detailing APT and cybercriminal threats and engaged directly with C-suite to build and manage SOC integrated CTI programs • Led the cyber threat intelligence team on client site in a fusion center for a large multi-national pharmaceutical company, which involved detailing threat actors, providing IOCs, and conducting risk assessments • Created reports detailing nation state and cybercriminal campaigns, malware variants, and threat actor profiles
Sr. Cyber Threat Intelligence Analyst
KENTUCKY OFFICE OF HOMELAND SECURITY
September 2016 - December 2016
• Wrote intel reports detailing physical threats, digital privacy concerns, and cyber hygiene • Organized and interpreted data using analytical tools and methods, investigated cyber threats, and translated technical information into layman terms
Education
Johns Hopkins University
Master of Business Administration - MBA, Finance and Financial Management Services
2018 - 2021
Business Development
University of Kentucky
Master of Arts (M.A.) Diplomacy, International Relations and National Security Studies, Cybersecurity
2015 - 2016
University of Kentucky
Bachelor's Degree, Political Science
2011 - 2015
4 Reviews
Overall Rating
5.0
Alex has helped clients get into these companies: