Customer Support Coaches, Events, and Resources

Welcome to my profile! With over two decades of experience at Ford Motor Company, including roles as Senior Director of Service Engineering Operations and Global Chief Engineer, I have honed my expertise in customer service management and customer retention. My leadership at Ford involved modernizing the service experience for customers, leveraging data analytics for innovation, and coaching leaders to enhance their capabilities. As the CEO of Uplift Coaching and Consulting, I am passionate about helping individuals and organizations elevate their customer support strategies. Let's work together to transform your customer service approach and achieve exceptional results. Reach out to start your journey towards excellence in customer support!