Career Coach/Team Lead

• Provided the establishment of personnel assistance in identifying, evaluating and resolving human relations, job loss and re-employment services • Assisted customers with job development through resume, interviewing, computer training, job plans, and reviewing the local labor market • Coached and mentored potential customers for occupations matching their skills • Development of potential customer for job training through on-the-job-training, work-experiences, and training through state approved providers under WIOA Adult or Dislocated funding • Coached and mentored Career Coaches for the development of their clients and providing assistance with training for their customers • Facilitated job skills workshops for resume writing, interview, conflict resolution, and LinkedIN. • Facilitated effective interpersonal communication among participants to improve human relations and work-related problems • Met with supervisors and managers to determine effective remediation techniques • Conducted initial needs assessment with clients to identify skills, aptitude, and interests • Prepared various forms of testing/assessment for clients, including selecting appropriate testing/assessment tools, proctoring tests, (WorkKeys, TABE), and interpreting results for each client • Developed individual employment plan for clients, establishing client’s career goals, program services, training, and activities • Collected, organized, and analyzes information obtained through records, tests, interviews, and professional sources. Maintains proper documentation of clients’ information, activities, and case notes entered into data information system, ensuring compliance and performance • Provided follow-up services to evaluate client’s progress and program effectiveness, and inquires about clients’ employment longevity after placement in a position • Techniques included job search, interviewing, application, resume workshops and personal intervention to resolve human relations issues among personnel • Scheduled individuals for technical job-related skills training to improve individual work performance • Provided services for customer regarding education, employment, supportive services, including referrals, counseling sessions, and follow-up sessions] • Ensured compliance with federal, state, and agency rules and regulations and agency/individual performance standards are met and or exceeded • Operated audio-visual equipment to review and to present audio-visual tapes for training programs • Oversaw and maintain files and computer databases ensuring proper documentation are available to support program eligibility, gateway activities, and services received • Maintained current on occupational, educational, and economic information to assist individuals in deriving vocational and educational objectives • Promoted products and services, in selling effectively to the customer and the ability to provide public access to maintain confidentiality of department information and records according to state requirements • Served the public with diplomacy and respect, including occasional encounters with irate/hostile persons