Peter McAvoy
5.0
(8)
Experienced, empathetic Customer Success Coach - How can I help?
Studied at The Queen's University Belfast
Works at Ring
Successful clients at
Available Monday at 9:00 AM UTC
For coaching outside of the available hours, please enquire either here or via LinkedIn
Questions? Start chatting with this coach before you get started.
Peter's Coaching Offerings
Custom hourly · $150/hr
Get help with Customer Relationship Management, Customer Satisfaction, and .
Peter also coaches for Career Coaching and Sales Operations. View all.
Peter’s Customer Success Qualifications
Experience level: Manager
Open to working with clients outside the U.S.
I led Customer Success in EMEA for Google Search Ads, managing a team of up to 30 people (including Managers). I currently lead CS Globally for the Ring Intercom Product. I've coached individual contributors and managers in this space, leading to promotions, improved performance and succesfully landing roles they aspired to.
Peter can help with:
Customer Relationship Management
Customer Satisfaction
Customer Success Strategy
Skill Building
Salary Negotiation
Promotion Strategy
Networking Strategy
Interview Prep
Resume Review
Customer Feedback Analysis
Customer Retention
Peter also coaches for Career Coaching and Sales Operations. View all.
About Peter
During my 19 years at Google, I managed 50+ individuals and was recogized as a top manager in my organisation multiple times. My direct reports appreciated my empathetic and authentic support, guidance and advice.
Why do I coach?
I coach because I find fulfillment in helping other professionals develop and grow. I feel others can benefit from my experienced coaching.
Work Experience
Head of Customer Support - Ring Intercom
Ring
November 2024 - Present
Interviewer
I lead CS for Ring Intercom Globally.
Career Break
Personal
August 2023 - November 2024
Career break post Google to travel, spend time with Family and decompress.
Technical Support Manager
July 2018 - July 2023
Led a team of Search Technical Specialists troubleshooting highly technical issues for Google’s advertiser base, delivering on SLAs and ensuring strong collaboration with Partner teams. Acted as a senior point of escalation for Search for sales organisation. • Led revamp of top Customer Issue Process, resulting in improved alignment across functions and a 100% YoY increase in fixes to top advertiser issues making it to production. (2020 vs 2019) • Built and led the Business Operations group, delivering Weekly/Monthly/Quarterly performance reporting and improvement recommendations, resulting in both product and process improvements across multiple Google products and services. • Award Winner – won the Global Top Manager Award – Global Support, gTech in Q3 and Q4 20202 Cross-functional Team Leadership, Data Analysis and +7 skills
Go to Market Manager
January 2014 - July 2018
Responsible for defining and implementing Performance Advertising Strategy for Google's Small and Medium Business Sales Channel in EMEA, leading a team of Performance Advertising Product Specialists. Data Analysis, Problem Solving and +5 skills
Mobile Go To Market Specialist
April 2012 - December 2013
Data Analysis, Problem Solving and +6 skills
Various roles in Sales, Account Management & Sales Leadership
April 2005 - March 2012
Education
The Queen's University Belfast
BA Joint Hons French & Spanish, Foreign Languages and Literatures, General
1998 - 2002
8 Reviews
Overall Rating
5.0
Peter has helped Leland clients get into Google