Mudita S. | Leadership Coaching Coach

Mudita Srivastava

5.0

(2)

Drive Change with a Proven Leader | 20+ Years in Global Firms

Studied at INSEAD

Works at Amazon

Successful clients at

Not currently taking new clients

Protected by the Leland Experience Guarantee

Not currently taking new clients

Mudita’s Leadership Coaching Qualifications

Experience level: Executive

Welcome to my profile! With over two decades of experience in leadership and operational excellence, I have a proven track record of driving transformative change across global organizations like Amazon, Expedia, and Genpact. My expertise in strategic planning, process improvement, and stakeholder management has enabled me to lead initiatives that have unlocked billions in value and optimized operational efficiency. As a coach, I have guided professionals in developing their leadership skills, helping them navigate complex challenges and achieve their career goals. Whether you're looking to enhance your leadership capabilities or drive organizational change, I'm here to provide tailored guidance and support. Let's connect and explore how I can help you reach your full potential!

Mudita can help with:

AI Automation

AI Fundamentals

AI Strategy

Change Management

Coaching and Mentoring

Conflict Resolution

Diversity and Inclusion

Emotional Intelligence

Ethical Leadership

Innovation and Creativity

Problem Solving

Team AI Upskilling

Time Management

View all of Mudita’s categories

Work Experience

Expansion Manager

Amazon

May 2021 - Present

Revolutionizing last-mile delivery across the EU. Spearheading initiatives to slash click-to-deliver times by 70% and launch sub same-day delivery, unlocking $6B in annual sales potential and transforming customer satisfaction. Transforming end to end supply chain to enable 3 times faster delivery requires meticulous orchestration of last-mile infrastructure strategy, with a focus on defining launch strategy, execution plans, legal & ER assessments, and business case evaluation. Management of diverse internal and external stakeholders, vendors, strategic alignment across vertical leaders and effective leadership and guidance for execution teams is instrumental in this transformative initiative. At the start of my journey with Amazon, as last mile geospatial tech SME, I harnessed my expertise to enhance global process and product improvement programs to ensure customer centric product development, enabling seamless last-mile delivery experiences. My approach to innovation is characterised by a blend of strategic planning and alignment with hands-on program management, always with the ultimate goal of delivering a swift, positive impact on the organisation and its valued customers. Transformational Leadership, Fast-Moving Consumer Goods (FMCG) and +20 skills

Operational Excellence Manager

Expedia Group

December 2018 - January 2021

Operational Excellence and Transformation Leader with extensive experience in driving continuous improvement and bottom-line impact across global organizations. At Expedia Group, set up the Operational Excellence Center of Excellence (COE) for North America and Europe, fostering a culture of continuous improvement through cross-functional collaboration. Led cross-functional teams in developing and deploying products & processes aligned with Expedia's cloud migration strategy, keeping partners and customers at the core. Redesigned processes across lines of business, identified new product requirements to align with platform architecture, and upskilled operations teams through coaching and mentoring on transformation skills like change management, program management, and Lean Six Sigma. Key accomplishments include: - Facilitated crisis management process redesign and new product development post-COVID, delivering $100M+ impact - Spearheaded the development of a transformative, partner-centric API, enabling seamless vendor integration and unlocking $85M in annual value. - Guided a transformative cross-brand initiative, optimising marketing and communication efforts to deliver a unified traveler experience and generate $100M+ in incremental revenue. - Architected a transformative operating model for engineering leadership, empowering the team to execute a unified technology vision and optimise operational efficiency. - Revolutionised software licensing and maintenance, establishing a world-class governance framework to unlock $25M in annual savings. Skilled in solving organisational and operational challenges, aligning leaders for unified vision, developing strategic guidance and road map for executing teams, while delivering sustainable performance improvement through operational excellence frameworks and transformative approaches. Process Automation, Business Ideas and +32 skills

RPA

Genpact

February 2013 - November 2018

Brought value differentiation in consulting and reengineering businesses by driving high-impact changes for clients across industries and verticals. Specialized in fostering continuous improvement and process excellence using digital interventions, Lean & Six Sigma expertise. Assessed and built best-in-class processes, organizational design, and partnered in large-scale process, IT, and people transformations. Key responsibilities included: - Client relationship management and business development for European clients - Oversight of high-impact business transformation project delivery - Achieving key client objectives like revenue maximization, cost optimization, process standardization, and customer/employee satisfaction - Providing strategic guidance in digital transformation journeys - from conceptualization and strategy to establishing operational excellence and continuous improvement cultures - Practice development As a Transformation Consultant, ensured proof of concept during proposals, synergized capabilities to build success roadmaps, monitored commitment delivery, and built governance models for sustained success. Supported clients through transitions by program managing large-scale changes, assessing processes, designing target operating models, and implementing digital and process excellence interventions. Partnered with clients as a trusted advisor, leveraging deep process reengineering, Lean Six Sigma, and change management expertise to drive operational efficiencies and embed continuous improvement mindsets within organizations. Process Automation, Proposal Development and +46 skills

Managing Director, Risk Management, Reporting, Data Management, Lean Six Sigma

Genpact

August 2011 - February 2013

As lean six sigma black belt manager role, primarily responsible for project initiation (GB / BB) and mentoring for process improvements across functional areas for BFSI domain. - Identifying and managing Black Belt projects - Mentoring GB and Lean projects - Conducting Lean and Green belt trainings and workshops - Mentoring and leading Kiazen events and lean contests Proposal Development, Business Ideas and +29 skills

other

Genpact

January 2004 - August 2011

Steered a team of 50+ FTEs in BFSI domain to drive process excellence and profitable ops. Customer Satisfaction, Project Management and +11 skills

Quality Control Supervisor

IBM

September 2001 - August 2002

Growth Path Joined the Pilot Team of Customer Service Contact Centre Process (Inbound) for a leading Telecom Company (US based) as Associate in Activation & Sales Team for Inbound Calls. Promoted to Pilot Team in Inbound Customer Services. Moved to Quality Assurance Team to monitor calls for Agents in Customer Service Teams. Significant Contributions Conceptualized process knowledge development with Visual management and mass learning wherein a visual display was made on the Floor to capture the quick hit points to make calls more efficient and effective. Played a pivotal role in keeping close track of Agent Calls in NICE and documenting them. Successfully monitored the performance on Call Quality of the team, identified development needs and provided constructive feedback to the Calls Analyst. Published weekly News Letter for all recent changes and updates in the process. Customer Satisfaction and Organization Skills