Melissa Shapiro, ACC
5.0
(1)
Studied at Ithaca College
Works at Skillsoft
Successful clients at
Not currently taking new clients
Work Experience
Operations Director
Skillsoft
May 2022 - Present
Skillsoft is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. • Lead department strategy, project planning and implementation; set, track, and be accountable for KPIs; and develop, implement, maintain, and analyze SOPs for 350+ coaches serving thousands of clients worldwide. • Facilitate all new coach trainings, onboardings, and office hours while creating training materials for existing coaches in Percipio system, assigning materials, and tracking completion metrics. • Support organizational initiatives focused on program growth and liaise cross -functionally between Product, Development, and Operations to serve as the coach’s voice and communicate any issues as they arise. • Coach and mentor coaches when they need extra support, advice, resources, and technical support. • Build coach community program focused on ICF (International Federation of Coaching) topics and principles to further develop coaches and create strong relationships with Skillsoft. Coaching, Team Building and +17 skills
Strategy and Creative Development
Amazon
2022 - May 2022
Amazon operates across e-commerce, retail, software development, and media operations. • Recruited, mentored, and guided over 50 candidates through every stage of the interview process as a Full Lifecycle Recruiter, achieving an 80% offer acceptance rate. • Expertly sourced and engaged 200+ UX Designers utilizing LinkedIn Recruiter successfully filling key roles with top talent. • Managed the interview process for 100+ candidates using Amazon’s ATS, improving candidate preparation with the STAR method, resulting in a 25% increase in interview-to offer conversions. Coaching, Self-confidence and +5 skills
Career Coach
Thinkful
2021 - 2022
Thinkful, a Chegg Company is an elearning provider focused on adult learners. • Presented and facilitated weekly job search workshops on topics including imposter syndrome, personal branding, and networking. • Led 1-on-1 coaching sessions with graduates to help personalize placement strategies by showing applicable job boards, ideal communities for networking, and reviewing & editing resumes, cover letters, and portfolios. • Placed 70% of clients into their first technical roles by career coaching and utilizing tactical strategies. Coaching, Self-confidence and +11 skills
Career Coach
CareerFoundry
2019 - 2021
CareerFoundry is an elearning provider focused on helping people make a career change into tech. • Trained 30 technical candidates per cohort and prepared them for hire for a total of 4 cohorts per year. • Navigated candidates through the Job Prep course, which covered finessing projects, polishing portfolios, and preparing for interviews through employer partnerships with hiring managers. Coaching, Self-confidence and +8 skills
Product Manager B2B
2U Inc.
2019 - 2020
2U is the company behind edX and an education program administrator that operates within higher education, online education, education technology, and Software as a Service. • Coached and supported hundreds of students and 12 instructional staff members daily throughout technology boot camps affiliated with higher education institutions, approximately 20+ throughout the year. • Developed and facilitated launches, orientation events, and soft skills coaching curriculum for enterprise partner students, who were company specific candidates training for direct hire with tech client employer partners like Cognizant and TEKsystems. • Reviewed KPIs and weekly surveys, analyzing metrics including NPS, instructor engagement, and curriculum relevance to real world scenarios to give feedback to all stakeholders and improve overall learning outcomes. Public Speaking, Coaching and +21 skills
Education
Ithaca College
Bachelor of Arts - BA
Columbia Business School
Masters of Arts
1 Review
Overall Rating
5.0
Melissa has helped Leland clients get into OCC.gov