Lisa Hilleren
5.0
(8)
Studied at Southern New Hampshire University
Works at Purpose-Filled Solutions & Evolutions®
Successful clients at
Not currently taking new clients
Work Experience
Consultant, Coach, Mentor, Trainer
Purpose-Filled Solutions & Evolutions®
April 2023 - Present
Nothing fulfills me more than supporting people’s growth and evolution. As my client, I’ll steer you clear of the pitfalls and rabbit holes I’ve tumbled down and provide clear, concise training and coaching that gets you to your goal as expeditiously as possible. Whether you are at the start of your career and need additional skills development or are a seasoned professional whose vision has shifted, your wingwoman is ready and waiting! I am a corporate, healthcare industry, and call center operations and training professional who creates, delivers, and evaluates product, procedural, regulatory, and systems training. I am also a leadership and professional coach. I have developed and delivered training in emotional intelligence, cultural competency, customer service skills, communication skills, and more. I have created and maintained Call Center desk-level procedures for vendor and internal call center agents. In addition to this role, I serve as a national training manager for a large healthcare company. Before that, I worked in leadership roles in Health Insurance, Property & Casualty Insurance in non-profit and corporate environments. I’ve worked in organizations that were start-ups and established, siloed and matrixed, ones that downsized, and ones that merged. I have an M.A. in Communication & Studies, a B.A. in General Studies with a Concentration in Business, both from Southern New Hampshire University and an A.O.S. from Central City Business Institute. I am a Certified Professional in Talent Development (“CPTD”), an Associate in Insurance (“AINS”), a Certified MBTI practitioner, and a Horizon Facilitation Certification from Rutgers University. Last but certainly not least, I authored Reconstructing Eve, a novel I labeled 'transformational fiction,’ i.e., using entertainment as the conduit for sharing insights that lead to personal growth.
Grievance and Appeals Training Manager
CareSource
April 2022 - Present
Hiring Manager
Highly experienced Training and Communications Leader with a varied background in healthcare and property casualty insurance. Past roles Training Manager, Instructional Design Manager, Operations Manager, and Call Center Manager. Strong background in creating and leveraging successful training and communications programs, in both established and start-up environments. Expert in strategic design and execution of training and corporate communications.
Instructional Designer
Horizon Blue Cross Blue Shield of New Jersey
December 2020 - April 2022
Interpersonal Communication, Skilled Multi-tasker and +4 skills
Instructional Coach
Horizon Blue Cross Blue Shield of New Jersey
April 2019 - December 2020
Consensus Building, Human Resources (HR) and +9 skills
Government
Horizon Blue Cross Blue Shield of New Jersey
January 2016 - April 2019
Responsible for the creation and implementation of Medicare and Medicaid training strategy. Project manage and collaborate with internal customers and external vendors in designing, developing, implementing, and evaluating a comprehensive training program (i.e.: new hire, new initiatives, etc.) Please note: all posts and communications of any kind, made by me, are my personal opinions and do not represent the opinions or positions of my employer. Consensus Building, Human Resources (HR) and +9 skills
Operations Manager
Xerox
April 2015 - January 2016
Responsibilities expanded to encompass the direction and oversight of Eligibility processing activities at newly launched satellite office in addition to heading the Training and Quality units for a large-scale Xerox Services contract. Human Resources (HR), Labor and Employment Law and +9 skills
Training Manager
Xerox
March 2013 - January 2016
Key duties and projects include: leadership development and coaching; succession planning and development through the creation and implementation of a "bench strength building" program; leadership cross-training via the creation and implementation of a job rotation program; training and assisting the operations leaders with launching a work-at-home pilot; emotional intelligence training; customer service training; diversity training; designs and delivers technical and BPO-project specific knowledge training; HIPAA training; new hire training; authors business center newsletter and assists with updating best practices, workflow, and policy and procedures documentation. Human Resources (HR), Labor and Employment Law and +7 skills
Training Specialist
Thomas Jefferson University Hospital
April 2009 - November 2012
Leadership Training and Development; Service Excellence Training and Development; Healthstream Administration Consensus Building, Interpersonal Communication and +4 skills
Education
Southern New Hampshire University
Master's degree, Communication and Media Studies
2018 - 2022
Grade: 4.0 Activities and societies: Honor Roll
Southern New Hampshire University
Bachelor's degree , General Studies with a Concentration in Business
2017 - 2018
Grade: 4.0 Activities and societies: Sigma Tau Delta (International English Honor Society); The National Society of Leadership and Success. Presentation Skills
8 Reviews
Overall Rating
5.0
Lisa has helped Leland clients get into Southern New Hampshire University
Lisa has helped clients get into these companies: