Leanna M. | Leland

Leanna McGrath

5.0

(5)

Studied at Corporate Sponsored Coach Training

Worked at Ready Education

Successful clients at

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Work Experience

Vice President of Customer Success

Ready Education

October 2018 - December 2020

As the first post-Series A executive hire, I was responsible for leading the Customer Success organization including Account Management, Support, Technical Project Management, Customer Onboarding, and Training. During my tenure at this high growth startup, we significantly increased our renewal rates and upsell revenue while successfully merging two companies and laying the foundation for future rapid inorganic growth.

CEO/Executive Coach/Consultant

Independent Coach

October 2017 - Present

I coach leaders to achieve their full potential, especially Executive Moms and Customer Success leaders.

Vice President of Customer Success

Campus Labs

January 2016 - September 2017

OrgSync joined Campus Labs in January 2016. Served as head of the office and was responsible for all employees, operations, and communications at the Dallas location. Collaborated with executive leadership to create and implement change management initiatives and provide leadership through the merger of the two companies.

Vice President of Customer Success

OrgSync

June 2008 - January 2016

Joined this early stage ed tech startup and helped build and lead the company to a successful exit. Bootstrapped the company out of a house in Austin, TX with just a few employees. Relocated the company to Dallas, TX in 2010. Founded and built the Customer Success team from the ground up, including recruiting, hiring, onboarding, and leading a team of highly talented individuals. Responsible for implementation, training, customer relations, consulting, renewals, add-on sales, tech support, professional services, and account management, resulting in a fanatically loyal customer base with a consistent 97%+ gross retention rate, negative net churn (-5-15%), and consistently exceeded expansion sales targets. Serving as a member of the company's Leadership Team, we built and grew the company to 50+ employees and 450+ customers and were acquired by Leeds Equity in 2015. Leeds later acquired Campus Labs and merged the two companies in 2016.