Joaquin Tapia, MBA
5.0
(6)
CEO & Consultant | MBA Expertise in Customer Success Strategies
Studied at University of Dallas
Works at Fleet RX Group
Successful clients at
Not currently taking new clients
Joaquin’s Customer Success Qualifications
Coaches professionally
Experience level: Director
10+ people coached for Customer Success
Joaquin has helped clients get into these companies:
Hello and welcome to my profile! With over a decade of experience in operations and leadership roles, including my current position as CEO and Principal Consultant at Fleet RX Group, I bring a wealth of knowledge in driving customer success and operational excellence. My MBA from the University of Dallas has equipped me with a strong foundation in strategic management and business analytics, which I leverage to help clients optimize their customer success strategies. Throughout my career, I've led teams at companies like Ryder System and Spartan 5S Services, focusing on enhancing service delivery and customer satisfaction. I'm passionate about helping businesses achieve their goals and would love to partner with you to elevate your customer success initiatives. Feel free to reach out to discuss how we can work together!
Joaquin can help with:
AI Automation
AI Fundamentals
Cover Letters
Customer Feedback Analysis
Customer Onboarding
Customer Relationship Management
Customer Retention
Customer Satisfaction
Customer Success Strategy
Interview Prep
LinkedIn Review
Networking Strategy
Promotion Strategy
Resume Review
Salary Negotiation
Skill Building
Joaquin also coaches for Business Operations & Strategy, Management Consulting, Career Coaching, Private Equity, and Startup Founders. View all.
About Joaquin
A seasoned entrepreneur and former executive at a Fortune 500 company, now dedicated to empowering aspiring and established business leaders as a business coach. With a wealth of experience in operations strategy, marketing strategy, and process optimization, leveraging a robust background to help clients scale their companies or launch new ventures. Committed to fostering growth and innovation, I provide strategic insights and tailored guidance to navigate the complexities of the business landscape, ensuring that clients achieve their goals and realize their full potential.
Why do I coach?
I coach because I enjoy helping other entrepreneurs and executives succeed. In the past my mentors have demonstrated how important guidance can be. I have been fortunate enough to pass on some of these skills that may change others lives one day.
Work Experience
CEO and Principal Consultant
Fleet RX Group
May 2023 - Present
Vice President
Spartan 5S Services
September 2021 - April 2023
Maintenance Director
Rich Logistics
March 2021 - August 2021
Field Operations Manager
Ryder System
September 2018 - March 2021
Senior Service Manager
Ryder System
February 2017 - August 2018
Operations Manager
Ryder System
December 2015 - February 2017
Education
University of Dallas
MBA, Business Administration
2016 - 2017
Activities and societies: CSCMP Student Member Coursework: Economics, Value Based Marketing, Effective Leadership, Management of Complex Organizations, Strategic Management, Accounting for Managers, Business and Society, Business Analytics, Managerial Finance, Global Strategy, and Management of Operations.
University of North Texas
Bachelor of Science (BS), Criminal Justice
2007 - 2011
Activities and societies: Sigma Nu Fraternity
6 Reviews
Overall Rating
5.0
Joaquin has helped Leland clients get into University of North Texas
Joaquin has helped clients get into these companies: