Jen Jortner Cassidy
5.0
(9)
Unlock Your Potential with LinkedIn Alum & Certified Coach
Studied at iPEC
Works at Mantra Care
Successful clients at
Not currently taking new clients
Jen’s Customer Success Qualifications
Coaches professionally
Experience level: Director
Jen has helped clients get into these companies:
Hello and welcome to my profile! With two of experience in customer success roles at leading organizations like LinkedIn and Oji Life Lab, I am passionate about helping individuals and teams unlock their full potential. As a Certified Professional Coach, I specialize in guiding clients through career transitions, burnout recovery, and personal growth, leveraging my expertise in emotional intelligence and mindfulness. My approach is holistic, focusing on both professional development and personal well-being to ensure sustainable success. Whether you're looking to enhance your customer success skills or navigate a life transition, I'm here to support you every step of the way. Let's connect and explore how I can help you achieve your goals!
Jen can help with:
AI Automation
AI Fundamentals
Cover Letters
Customer Feedback Analysis
Customer Onboarding
Customer Relationship Management
Customer Retention
Customer Satisfaction
Customer Success Strategy
Interview Prep
LinkedIn Review
Networking Strategy
Promotion Strategy
Resume Review
Salary Negotiation
Skill Building
About Jen
My work is focused on supporting midlife awakening, life transitions, and burnout recovery. My style is compassionate and non-judgemental and while I take my work seriously, I also bring levity to supporting my fellow humans through all of life’s ups and downs. I have worked in the learning technology industry for decades and started my career in Learning & Development. I have served in customer success roles as an individual contributor, enablement consultant, and in leadership. My career journey has included time at General Reinsurance Corporation, Lynda.com, LinkedIn, and Oji Life Lab. I completed my bachelor’s degree in Management at the University of Massachusetts, Boston and hold a master’s degree in Adult & Organizational Learning from Suffolk University. I received certification in Mindfulness Studies from Lesley University, was part of the inaugural cohort of the Inner MBA from New York University, and am certified as a professional, life, and transitions coach through the Institute for Professional Excellence in Coaching (iPec). When not at work, I enjoy good food, off-the-beaten path coffee shops, and adventures in my campervan with my husband and incredibly spoiled chocolate lab.
Work Experience
Health and Wellness Coach
Mantra Care
June 2024 - Present
helped me get this job MantraCare is a global emotional and physical wellness solution provider. MantraCare serves both Individuals and Corporate clients across 30+ countries via a network of 12000+ providers. In the mental health space we own brands including TherapyMantra, OCDMantra, CoupleMantra and MantraCoach. MantraCare offers physical wellbeing solutions through it brands such as Yogamantra, PhysioMantra, HerMantra, MantraFit, and DiabetesMantra. Life Coaching and Wellness Coaching
Certified Professional Coach
Be Yourself Show Yourself Grow Yourself
May 2023 - Present
My absolute passion is to support my fellow humans in transitioning from midlife crisis to midlife awakening; it is the whole vision behind my coaching practice. In this realm, I specialize in working with humans who are navigating burnout, career change, relationship change, or any other life transition. My work flows through coaching, meditation, and workshops. To learn more, visit www.jenjortnercassidy.com. Meditation, Interpersonal Skills and +4 skills
Director of Customer Success
Oji Life Lab
February 2023 - Present
The Oji Life Lab team came together around a shared aspiration: to unlock the best learning - from academia and beyond - to make a big difference in peoples' lives. My work is focused on ensuring that organizations and their learners gain the maximum benefit from engaging with Oji's programs. Interpersonal Skills, Emotional Intelligence and +1 skill
Customer Success Enablement Consultant
Hone
May 2022 - January 2023
After a brief stint on the customer success team, my work has shifted to a focus on enablement. I'm thrilled to be focused on tools, templates, and training to support Hone's customer facing teams through a period of rapid growth. Our customer facing teams are on the front lines supporting organizations as they work to bring equitable, engaging, and interactive training experiences to managers, leaders, and employees. Scaling and up-skilling the teams quickly is a top priority and I'm excited to play a role. Interpersonal Skills
Principal Customer Success Manager
May 2015 - January 2022
What I love about working at LinkedIn is that no two days are the same; there is always something exciting happening. LinkedIn's mission is to create economic opportunity for every member of the global workforce. LinkedIn Learning makes it possible for people to learn business, creative, and technology skills on their own time and at their own pace. My day-to-day varies greatly; one day I might be meeting with a group of key stakeholders to ensure the success of their implementation. The next day I could be presenting to learners at a university, company, or government agency so that they understand our offering and are inspired to learn. Last but not least, what makes my role really special is the opportunities that I have to collaborate with an amazing group of colleagues - from planning events to bring clients together to mentoring colleagues as our team continues to grow.
Jen was also given offers to work at
Lynda.com
General Reinsurance
Wingate Management
Education
iPEC
Certified Professional Coach
2022 - 2023
Coaching is a passion and has been something that has come naturally to me throughout my life. I'm excited to be formalizing my knowledge through the official certification which focuses on core energy and helping people solve more than surface level problems by addressing the root source of their blockers and guiding them to unleash their full potential. I'm particularly interested in working with individuals who are facing career or life transitions or who feel stuck by the traditional paths that society expects.
New York University
Certificate, Inner MBA
2020 - 2021
I'm thrilled to be part of the Inner MBA which is a nine-month immersion program to train leaders, entrepreneurs, managers, and employees on how to powerfully grow themselves and their companies. This journey begins with the opportunity to focus on self-awareness, self-management, and emotional intelligence. We then dive in to how to skillfully navigate difficult conversations, increase collaboration, and celebrate differences by honoring others’ uniqueness. Finally, we learn strategies to build an organization that promotes positive change, both within community and globally. This is a first of its kind program that focuses on the inner work that is needed to create positive change in the world. It is a partnership between Sounds True, Wisdom 2.0, LinkedIn, and Mindful NYU.
Lesley University
Certificate, Mindfulness Studies
2015 - 2018
This program provided me with a strong understanding of the history, theory, and practice of mindfulness. Mindfulness goes way beyond meditation; in my view it is integral to being truly present in all facets of life. I believe in the strong connection between mindfulness and learning and know that there is so much more to discover in this area. This program allowed me to work with other students and faculty from a variety of disciplines and opened my mind to new ideas and new ways of thinking. During this year and a half of study, I researched how mindfulness has been incorporated into adult learning programs, the power of mindful dialogue in organizational decision making, and what the future of adult learning programs could look like as skills rapidly become outdated. I completed a 7-day silent meditation retreat which I know will not be my last.
Suffolk University
Master of Science - MS, Adult and Organizational Learning
2003 - 2007
I'd mark my time at Suffolk University as some of the most challenging, yet most rewarding years of my life. I enrolled in this program with the goal of breaking into the learning and development field. I looked to gain knowledge and credibility and to learn as much as I could not only from the faculty, but from fellow students. This program allowed me to explore core principles including facilitation, instructional design, systems thinking, performance management, and marketing. Rather than a traditional thesis, the capstone was a semester-long action research study which almost broke me, but proved to be extremely rewarding.
University of Massachusetts Boston
Bachelor of Science , Management
1997 - 2000
My undergraduate career began in 1995 at Central Connecticut State University. My majors included music education and social work, before I finally landed at UMass Boston with a major business management and a minor in sociology. During these years, I participated in the Walt Disney World College Program and spent a summer bartending in Dublin, Ireland. I completed an internship with AE Schwartz and Associates where I contributed to the design of a laser tag corporate retreat program. This varied and diverse experience took me 5+ years, but I am grateful to have done it 'my way.'
9 Reviews
Overall Rating
5.0
Jen has helped clients get into these companies: