Cain Conner
5.0
(6)
Studied at West Virginia University
Hiring Manager at JumpCrew
Successful clients at
Not currently taking new clients
Work Experience
Director of Operations
SPS Partners
January 2023 - Present
Hiring Manager
Conventional Multifamily Management | Class A, B & C | 1,500+ Units Managing multiple teams responsible for single-family rentals, B & C class assets and apartment communities up to 300+ units utilizing both centralized leasing and conventional management models. Responsible for the implementation, management and ongoing optimization of cloud-based property management software (Entrata and Appfolio) as well as various business enablement software (Office 365, Egnyte, Monday.com, etc.). Business Systems Implementation, Team Leadership and +7 skills
Director of Operations
JumpCrew
February 2022 - Present
Hiring Manager
Developed and implemented customer account management best practices and feedback models, reducing customer turnover by 60% in the first year. Directed the creation of operational best practices and customer success playbooks to enhance sales and marketing service models. Directly managed client onboarding team, operations team & IT team. Responsible for operational tech stack including Salesforce, Outreach.io, Monday.com & Jira. 2022 recipient of the "Crewbie Award" for reliability, problem solving and cross-functional support. Business Systems Implementation, Customer Success and +7 skills
Revenue Operations Manager
JumpCrew
August 2021 - February 2022
Hiring Manager
Managed customer onboarding team and developed account lifecycle management best practices. Supported client pursuit efforts by developing new opportunity review process (go / no-go). Spearheaded customer experience, feedback and retention program. Business Systems Implementation, Team Leadership and +7 skills
Director of Operations
IoT Diagnostics
October 2019 - August 2021
Streamlined and automated project management best practices using cloud-based management software. Managed the scope, budget and timeline development of professional services projects for Engineering & IT. Owned day-to-day business management of product development and professional services planning. Responsible for the sourcing and deployment of QuickBooks ERP software as well as the management and optimization of Trello. Business Systems Implementation, Process Development & Implementation and +6 skills
Director, Marketing Operations
CR Architecture + Design
September 2018 - October 2019
Hiring Manager
Managed marketing department and launched content marketing program. Supported business leaders by developing and managing quarterly marketing strategies and developing annual marketing budgets. Responsible for customer satisfaction strategies, researched and launched Net Promoter Score. Team Leadership, Customer Success and +5 skills
Client Solutions Director
CR Architecture + Design
March 2016 - September 2018
Hiring Manager
Defined market strategies for multifamily, higher education & government markets while overseeing the pursuit and evaluation of new business opportunities. Coordinated project proposals and presentations with technical experts and market leaders across regional offices. Customer Success, Client Relationship Development and +4 skills
Property Manager
Asset Living
July 2013 - March 2016
Hiring Manager
Urban Mid-Rise Community | Student Housing | 121 Units - 440 Beds Planned and directed weekly leasing and financial meetings with property ownership group & regional management. Mentored team members to leasing manager and property manager promotions within company. Negotiated master lease agreements with University of Cincinnati - resulting in consecutive years of meeting occupancy goals. Business Operations, Team Development and +3 skills
Education
West Virginia University
Bachelor of Arts, Psychology
2005 - 2009
6 Reviews
Overall Rating
5.0
Cain has helped clients get into these companies: