Briana Case
Increase Tech Leadership Capacity | Ex-Google GM & MBA Career Coach
Studied at NYU Stern School of Business
Worked at Block
Questions? Start chatting with this coach before you get started.
Briana's Offerings
Custom hourly · $150/hr
Get help with Career Planning, General Exploration, and .
Briana’s Career Coaching Qualifications
Experience level: Vice President
Hello and welcome! I have helped so many ambitious professionals navigate the moments of frustration, plateau, or burnout, and return to their best version of themselves at work. I have navigated leadership roles at Google, Block, Upstart - from startup to scale - and support the leadership and strategic needs of each phase. My experience, and my NYU MBA, bring a wealth of experience in operations, product management, strategy, and change management. As a career development coach, I've successfully guided clients through pivotal career transitions, leveraging my expertise in managing large teams and executing strategic initiatives. Whether you're looking to break into a new industry or climb the corporate ladder, I'm here to provide tailored advice and actionable strategies. Let's connect and chart a path to your career success!
Briana can help with:
Career Planning
General Exploration
Leadership
Resume Review
Skill Building
About Briana
I am a product and operations executive with deep experience in fintech, spending years turning ambiguity and ambition into measurable growth. I now advise founders and executives on clean decision-making and execution at critical inflection points. I have coaching and facilitation training through LeadBeyond.
Why do I coach?
I coach because when we increase our capacity and autonomy, we are able to truly create magic. I want to see what you will create in this world. I want to help you increase your capacity and enjoy the life of building something exceptional.
Work Experience
Change Lead
Block
May 2024 - May 2025
Angel Investor
The Council
March 2022 - Present
Senior Product Manager
Block
March 2019 - May 2024
Head of Investor Operations
Upstart
January 2018 - March 2019
Lead initiatives to support of institutional investors, retail investors, and equity investors; which ranged from executing securtization and equity deals, product managing the build of a reporting API and charged off debt sale infrastructure, to leading account managers.
Senior Manager - Business Operations and Strategy
Upstart
October 2015 - January 2018
Identified and lead critical company initiatives to reduce costs and increase conversion, including the identification, technical implementation, and negotiation with strategic vendor partners. Lead the launch of our first SAAS product and integration for our first corporate client. Ran our portfolio analysis metrics and created alternative models to asses the risk in our loan portfolio.
General Manager
January 2014 - October 2015
Launched and scaled Google Express in New York City - Google's Same Day Delivery Service. I owned the end-to-end market P&L and built courier and store fulfillment operations from the ground up—serving a population of 1.8M within 5 months.
Senior Manager, Operations
McMaster-Carr
February 2011 - January 2014
Managed the in-house service center and led the 20% increase in first touch resolution with decision training and strategic process changes. Built staffing model and daily operations tools to ensure 18 second SLA and optimized schedules of 70 customer experience representatives, which reduced department headcount costs by 10% Managed organizational optimization of 300,000 SKUS in the warehouse to reduce Time to Ship
Education
NYU Stern School of Business
MBA, Economics and Operations
2011 - 2014
Went to the part time program while working full time.
Barnard College
Bachelor's Degree, Economics and Political Science
2005 - 2008
1 Review
Overall Rating