Briana Case
Studied at NYU Stern School of Business
Worked at Block
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About Briana
I am a product and operations executive with deep experience in fintech, spending years turning ambiguity and ambition into measurable growth. I now advise founders and executives on clean decision-making and execution at critical inflection points. I have coaching and facilitation training through LeadBeyond.
Why do I coach?
I coach because when we increase our capacity and autonomy, we are able to truly create magic. I want to see what you will create in this world. I want to help you increase your capacity and enjoy the life of building something exceptional.
Work Experience
Change Lead
Block
May 2024 - May 2025
Angel Investor
The Council
March 2022 - Present
Senior Product Manager
Block
March 2019 - May 2024
Head of Investor Operations
Upstart
January 2018 - March 2019
Lead initiatives to support of institutional investors, retail investors, and equity investors; which ranged from executing securtization and equity deals, product managing the build of a reporting API and charged off debt sale infrastructure, to leading account managers.
Senior Manager - Business Operations and Strategy
Upstart
October 2015 - January 2018
Identified and lead critical company initiatives to reduce costs and increase conversion, including the identification, technical implementation, and negotiation with strategic vendor partners. Lead the launch of our first SAAS product and integration for our first corporate client. Ran our portfolio analysis metrics and created alternative models to asses the risk in our loan portfolio.
General Manager
January 2014 - October 2015
Launched and scaled Google Express in New York City - Google's Same Day Delivery Service. I owned the end-to-end market P&L and built courier and store fulfillment operations from the ground up—serving a population of 1.8M within 5 months.
Senior Manager, Operations
McMaster-Carr
February 2011 - January 2014
Managed the in-house service center and led the 20% increase in first touch resolution with decision training and strategic process changes. Built staffing model and daily operations tools to ensure 18 second SLA and optimized schedules of 70 customer experience representatives, which reduced department headcount costs by 10% Managed organizational optimization of 300,000 SKUS in the warehouse to reduce Time to Ship
Education
NYU Stern School of Business
MBA, Economics and Operations
2011 - 2014
Went to the part time program while working full time.
Barnard College
Bachelor's Degree, Economics and Political Science
2005 - 2008
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