Principal Product Manager

Principal Product Manager

• Led the end-to-end product strategy and roadmap for the notifications and activity feed experience within Microsoft Teams • Developed a modular notification platform, which enables apps to send notifications to users within Teams. • Revamped global notification settings and introduced contextual notification settings, resulting in a significant increase in usage, improvement of top user DSAT scores, increase in Teams NPS. • Extensive program management experience working with multiple cross-geo teams to launch org-wide initiatives including launch of new Teams app which is 50% faster • Defined success and guardrail metrics for notification experiences in Teams Software as a Service (SaaS), Customer Experience and +5 skills

Product & Business Head

• Built Airtel TV from inception to be amongst the Top 5 video OTT destinations in the country over a three year period. Airtel TV now offers an unrivalled content library of 350+ Live TV channels and 10,000+ Movies and TV Shows • Leading Team of 5 Product Managers, 2 Designers and squads of 30+ developers to drive product roadmap delivery & manage product feature rollout • Manage strategic relationships with partners including Netflix, Amazon, HOOQ, Eros Now, HOOQ • Collaborate with cross-functional teams within Airtel to closely couple telco plans and content access - cutting across mobility, direct-to-home and broadband businesses • Airtel TV was amongst the Top 5 finalists globally for the GSMA 2018 Best Mobile Video Content Service award Responsible for: • Shipping Airtel TV Premium - a paywalled user experience to drive upgrades and monetisation on Airtel TV • Building a platform to integrate with video OTT services to allow for seamless content playback in the Airtel TV app. This platform is now used to operate over half a dozen partnerships at scale - Zee 5, HOOQ, Eros Now, ALT Balaji, Hoichoi, FastFilmz • Launching Partnerships with Netflix and Amazon to bring unique content benefits to premium airtel subscribers. Crafted world-first truly digital sign-up experiences enabling offer discovery, redemption and management through Airtel TV app. • Building Live TV experience designed for a India-2 audience with features like EPG browsing, 7 day catch-up and 2 hour time-shift. • Overseeing migration of product engg from an external vendor to internal development team • Integrating NDTV Hop - a world first 24x7 made for mobile Live TV channel seamlessly available in the Airtel TV app Awarded • Chairman’s award for most innovative service launched in 2017 • CEO award for leading product integration with Amazon which was a pivotal Postpaid Promise • CEO award for launching Live TV services in the Airtel TV mobile app Strategic Partnerships, Customer Experience and +5 skills

Product & Partnerships

• Responsible for building mobile internet products and platform innovations with OTT partners. Major partnerships included Google, YouTube, Facebook and Twitter • Built YouTube Night Pack: first in India product to enable discounted data for accessing YouTube in the night during lean network hours. This proposition was subsequently expanded by YouTube as 'scheduled download' Strategic Partnerships, Customer Experience and +3 skills

Product Manager / Digital Transformation Manager

Sales Force Effectiveness • Launched GOAL, a scorecard encapsulating organizational priorities, for the internal and external sales team, receiving over 3 Mn hits per month – across SMS and Mobile App • Translated organizational priorities into metrics and encapsulated into a scorecard for every sales hierarchy • Ranking basis scorecard amongst peers which are currently the backbone of engagement programs with Distributors and FSEs Quality Customer Acquisition • Realized revenue upside and cost savings through improvement in quality of telco customer acquisitions Sales Force Automation • Integral member of the team responsible for driving Sales transformation via automation to provide improvements at every step of the S&D value chain. Customer Experience, Product Delivery and +2 skills

Distribution Sales Strategy

• Extend strategic and operational support to the Bancassurance organization ensuring plan delivery • Business planning and analysis to define and implement annual targets. Consequent deployment and monitoring of operating expense budgets across regions and partnerships • Uptier the Banca organization through modular training and a transparent career progression plan • Improve the cost efficiency of Bancassurance operations via span of control and productivity optimization • Participate in the long term growth of the business unit through engagement in select business development deals

Management Trainee

• Managed Bancassurance sales for North Gujarat in the role of a Territory Manager. Led a team of 4 sales managers and 12 frontline resources. • Collaborated with over 150 sales resources spread across retail branches of IndusInd Bank, Royal Bank of Scotland, Punjab and Sind Bank, Religare Brokers and Bajaj Capital • Delivered 5x growth over the course of 7 months – lifting a 40% delivery in Sep 10 to 200% of Mar 11 • Awarded as Best Performing Territory Manager in Mar 11 – the single largest month for insurance sales Team Leadership