Talk to a team member
Schedule a call with a Leland team member who can help you explore your options.
Schedule a call
Description
Bring me the thing you're working through, whether that's a hard conversation, a stuck team, a decision you're sitting on, etc. and I'll tell you what I'd actually do if it were my team. Best if you want targeted help on a specific initiative rather than an ongoing engagement.
What you'll get from this package
1. Clear understanding and alignment on the current situation
2. Concrete next step for you to take
3. Way to think about the problem that holds up the next time something like it comes up.
Additional details
Coaching delivered via live sessions.
I’m an empathetic leader, so first and foremost, my role here is to understand what’s going on and how it’s impacting everything. When you bring me the current real life situation, I'll tell you what I'd actually do if it were my team, from 16 years running operations and Trust and Safety teams.
Services included:
Operations Management
Business Strategy Development
Process Improvement
Project Management
Interview Prep
Talk to a team member
Schedule a call with a Leland team member who can help you explore your options.
Schedule a call
More packages from Steve
Custom hourly · $300/hr
Get help with Operations Management.
Steve also coaches for Career Coaching and Leadership Coaching. View all.
Offered by Steve K.
Joined August 2026
5.0
Business Operations coach for people scaling a team
I've spent about 20 years in operations and program management. I ran Trust and Safety organizations from 8 to 450 people at Accenture and TikTok, including the work for Meta and Twitter, and built most of that headcount myself. One account from 8 people to 150, and another from 150 to 450. Scaling an operation is a different problem than running one. What works at 20 people doesn't survive at 100+ and there are signs along the way that things are breaking. I've caught those repeatedly, in environments where getting it wrong was public. I hired, promoted and coached the managers on those teams as well. I've also been on the hiring side of hundreds of interviews. If you're interviewing for one of these roles, I can tell you what the person across the table is actually listening for I do my best coaching when you bring something specific. A team that's outgrown its process, a function you're being asked to build from nothing, a role you're interviewing for. I'm more useful with specifics than generic questions.
$300
1h of coaching