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Description
A great client experience is what turns one-time clients into reviews, renewals, and referrals. This package teaches the behind-the-scenes systems that top experts use to deliver consistently and look polished at every touchpoint. Working with a Leland Top Expert, it covers designing the client journey end to end, from the moment someone books, through onboarding, session delivery, and offboarding. It includes setting up templates, scheduling and communication practices, and a feedback loop that reliably generates strong reviews and repeat business.
What you'll get from this package
A mapped, end-to-end client journey from booking to offboarding
Onboarding, check-in, and offboarding templates
Communication and scheduling best practices that set clear expectations
Contract templates
A lightweight operations toolkit that scales as your business grows
Additional details
Coaching delivered via live sessions.
Services included:
Client Relationship Management
Talk to a team member
Schedule a call with a Leland team member who can help you explore your options.
Schedule a call
More packages from Kristin
Custom hourly · $250/hr
Get help with Communication Skills, Personal Branding, and .
Offered by Kristin B.
Joined July 2026
Professional Presence & Image Strategy
For nearly two decades, I've helped people communicate who they are through intentional visual choices. My background spans commercial wardrobe styling, costume design, creative direction, image consulting, and higher education, with experience working alongside brands including Disney, Google, Netflix, Mercedes-Benz, and Nordstrom. Rather than focusing on trends, I help clients align their appearance, photography, wardrobe, and professional presence with the expertise they want others to recognize. My approach combines strategic thinking with practical guidance, creating a personalized roadmap that supports both confidence and long-term professional growth.
$2,000
5h–10h of coaching