Principal Consultant

Safety Consultant to tech companies and career coach to individuals looking to grow their career in tech or Trust and Safety - Helped 40+ people with resume writing, networking, interview preparation, career pivoting, and negotiation to land interviews and jobs at leading tech companies including FANNG - Advised Fortune 10 Company on how to present themselves as a Trust & Safety leader - Guided start-ups on the creation of their first Trust and Safety team, policies, and procedures - Advised online platforms on Safety by Design integrations with their products

Chief Financial Officer

Director of Trust and Safety Operations

Built Match Group’s first central Trust & Safety Team to provide central resources, processes, and best practices for portfolio’s brands including Tinder, Hinge, Plenty of Fish, OkCupid, Match, Meetic, Hyperconnect, and Pairs. - Oversaw and executed seven-figure partnership to provide consumer-background checks to dating app users with Garbo. This empowered everyday daters to check if a match has a violent or harmful record - Led comprehensive review in partnership with RAINN of sexual misconduct reporting, moderation, and response across Match Group's dating platforms - Delivered series of recommendations from RAINN to brands to improve safety systems and tools leading to greater customer satisfaction, improved accuracy, and reduction in false reports - Performed 100 day Safety Assessment of company brands and safety processes to identify operational and organizational risks and create 3 year strategy to improve user safety - Created Transparency Report program to collect and validate safety data in preparation for Match Group to comply with regulatory requirements under the Digital Services Act and the Online Safety Bill

Program Manager, Trust and Safety

Introduced and scaled safety priorities across six continents for standardized yet locally customized safety programs in collaboration with 10+ functional teams and multiple business lines in 25+ countries. - Performed safety risk assessments of new products, business lines, and policies to identify safety vulnerabilities and solutions for flagship products UberX, Uber Eats, and potential teen products. - Forged 30+ partnerships with global NGOs and law enforcement to develop and expand educational collateral viewed by 1M+ users and standardized training for 100s of global safety support agents. - Mobilized data science, policy, customer service, safety operations, legal, and other experts to establish a categorization system to track sexually violent behaviors, safety trends, and intervention effectiveness. - Categorization system was recognized by Mashable as 1 of “14 Innovations that helped make the world a better place in 2018” and fueled the creation of Uber’s first ever Safety Report. - Assembled 50 executive officers from travel, transportation, and tech companies fostering discussions on safety best practices, open-source industry resources, and industry-wide research on safety and sexual violence.

Trust and Safety Manager

Managed Trust and Safety team and created new products, policies, and procedures in concert with sales, legal, marketing, product, and customer support teams for global crowdfunding platform. - Prevented fraudsters from plagiarizing successful campaigns and strengthened user trust and retention by developing three products to sharpen transparency, risk mitigation, and backer trust. - Acted as Product Manager and performed A/B testing of pilot program to raise user conversion and trust, standardizing main web page design for all projects. - Hiked fraud catch rate 6x and equipped team with scalable solutions and tightened workflow by eliminating 50% of extraneous information in a revamped admin console featuring new tools. - Prioritized my team’s annual product roadmap to focus on improving backer trust and retention making it a company-wide initiative spanning marketing, design, engineering, and sales - Collaborating with sales, legal, marketing, engineering, and customer service teams to create buy-in and craft policies and procedures around new product launches

Trust and Safety Supervisor

Recruited and oversaw 3 remote agents, saving 24 hours of weekly labor for the analyst team. - Served as acting product manager for project to combat spam with a system that accurately identified 98% of spam - Managed weekly sprint planning meetings with third party development team to create better fraud detection tools that increased catch rate by 6x - Identified a payments loophole and recommended a solution that saved company thousands of dollars a month - Discovered opportunity to lower “unrecognized charge” chargebacks and proposed a feature that reduced them by 45% - Cemented buy-in for a $6M project and boosted conversion rates via MVP test for a “perk insurance” feature. - Optimized trust algorithms using SQL and data analysis to improve team efficiency by almost 100% - Hiked team efficiency by ~100% by improving fraud algorithms using SQL and data analysis.