About Johann

I'm Johann, a bilingual (English/Spanish) Customer Success leader with 15+ years of experience building and scaling CS teams across the enterprise SaaS world — at companies like Salesforce, Red Hat, ServiceNow, Symantec, NetApp, and Veritas. I grew up professionally in the LATAM market, navigating the unique challenges of leading retention and renewal strategies across diverse regions, cultures, and business environments. That experience taught me that career growth in this industry rarely follows a straight line — and that the professionals who thrive are the ones who learn to position themselves strategically, not just work hard. I started coaching because I kept seeing talented CS professionals — especially mid-career and LATAM-based talent — undersell themselves in job searches, stall out before leadership roles, or miss opportunities simply because they didn't know how to tell their story. I've been in the rooms they're trying to get into. I know what hiring managers and executives look for, and I know how to help you close that gap. Outside of work, I'm based in Mexico, balancing a demanding career with a commitment to continuous professional and personal growth. That balance informs everything about how I coach: practical, no-fluff, and built around your real life and real goals.