Senior Account Executive

Salesforce.com, Negotiation and +2 skills

Account Executive

Global Healthcare Account Executive

· Managed and nurtured existing and new customer relationships within the Healthcare vertical across sub-industries. Hosted Dreamforce events, and dinners, and traveled to customer sites for onsite engagements. · Consistently surpassed quarterly net-new business and up-sell targets, achieving outstanding results of 161% to goal in Q1FY23, 123% in Q2FY23, and 114% for FY23. · Spearheaded team selling initiatives, collaborating closely with cross-cloud teams, solutions engineering, and data architecture teams. · Consulted C-level and VP executives offering tailored solutions in AI, Marketing Automation, and Revenue Generation tools. · Top Pipeline Generation performer amongst team and business unit, excelling in sales pipeline management, qualified opportunities, and key sales metrics (calls, emails, LinkedIn, meetings). · Experienced solutioning Machine learning, and Generative AI from Foundation models such as LLMs, DALL-E, ChatGPT, BERT, T5, LaMDA, etc.

Account Executive

· Managed relationships between LeanData and SMB/Emerging Startup clients across various phases. · Exceeded quarterly net-new business and up-sell targets, achieving 126% to goal in Q4FY21, 113% in Q1FY22, and 105% for FY22. · Orchestrated full sales cycle sales development within defined accounts/territory plans in the Hospitality, Health Tech, Fintech, and Saas segments, ensuring a 96% customer satisfaction score post-solution implementation. · Consistently ranked among the top 3 performers in the Emerging commercial segment, excelling in sales pipeline management, qualified opportunities, and key sales metrics (calls, emails, video, LinkedIn). · Maintained and cultivated customer relationships, strategically developing use cases to drive continued up-sell and cross-sell opportunities aligned with business phases. · Increased partner-attached deals (ISV and solution integration partners) by 33%, effectively sourcing revenue and facilitating solution adoption.

VP, Mid-Market Sales

· Met and exceeded annual new business opportunity target YoY at 112% · Outbound new business sourced $300,000+ in net-new closed business in 14 months · Consistent top performer in the mid-market segment in qualified opportunities, KPIs in calls, emails, video, LinkedIn messages, Sendoso campaigns, personalized messaging · Assisted in transactional full sales cycle deals with senior Account Executives: disco, qualification, leveling to Decision-maker · Curated new GTM messaging for new industries/verticals, mass email Cadences, and led WeConnect campaign initiatives · Technology: Salesforce, Microsoft Office Suite, Microsoft OneNote, ZoomInfo, Outreach, Orum, DemandBase, LinkedIn SalesNav, Slack, Zoom, Marketo, Sendoso, Cameo, etc.

Enterprise Business Development

· Met and exceeded annual new business opportunity target FY19 at 110% · Sourced $1,381,000 in Stage 2 and 3 pipeline in 4 months (incl. Google (cross-sell), Intel, Black & Veatch, and Telus) · Consistent top 10% leader in company-wide BDR metrics in calls (80-100/d), emails (750-1000/d), opps created- ratio (22/m) · Developed knowledge and full sales cycle process by most senior Enterprise Account Executives. · Engaged multi-Dell company channels, consulting partners, and GSIs for new business development and influential closing. · Curated new GTM messaging for new industries/verticals, mass email Cadences, and led WeConnect campaign initiatives · Technology: Salesforce, Microsoft Office Suite, Microsoft OneNote, DiscOrg, LinkedIn SalesNav, WeConnect, SalesLoft, Slack, Zoom, TechTarget, Guru, Marketo, etc.

Senior Accounts Manager

· Met and exceeded annual case resolution targets. FY18: 100%, FY19: 105% · 100% Customer Satisfaction Score in FY19 (exceeding company goal of 78%, with 37% higher response rate) · Outbound and inbound call efficiency (50+ calls/day) and email correspondence (50+ emails/day) · Effective management of high volumes of cases for large B2B accounts: Tech, Education, Sales, Manufacturing, Consulting, etc · Field and Remote account renewal presentations offering solutions, strategies and overcoming objections · Lead and facilitate conversations with client decision-makers (C-level, VP, Director, Manager) to bring cases to mutually beneficial resolution

Accounts Manager

· Met and exceeded company targets for claim resolutions. FY17 2H: 110%, FY18 Q1: 114% · Selected to manage Berkshire’s largest ADR Program and Landscapers Program · Delivered 50+ Client presentations, 100% of which earned positive customer feedback · Developed and facilitated department-wide trainings to Claims Professionals, Team Supervisors, and Unit Managers at the San Francisco, and Sacramento offices · Attended, litigated, and settled high-impact claims at Mediations and Arbitrations directly with the claimant, Ombudsman, Applicants Attorney and Defense Attorney · Managed highly complex claims including: Death claims, Perm-total, multiple injury burn claims, cognitive impairment injuries, spine fusions, and ADR claims