Founder

Chief Customer Officer

Leads the customer success, support, education, data operations and partnerships teams and is responsible for ensuring customers have a best-in-class experience interacting with our product and services. Coordinates cross-functional change-management efforts and ensures the customers’ voice is infused into the decision-making DNA of our company

VP CX, Retention

Business Operations Manager

Spearheaded multiple projects to create structure from ambiguity and help guide the strategic direction of the business including - Established and facilitated a bi-weekly operational cadence for the Email business leadership to manage KPIs and tackle strategic problems in a structured fashion - Partnered with the deal strategy team on a policy initiative for non-standard deal terms allowing them to publish their first policy document. The transparency on the pre-requisites and approval process for nonstandard deals increased velocity and reduced errors for the team's most complex strategic deals - Created the plan to build a single version of truth data layer for revenue across Twilio's legacy products and M&A acquisitions resulting in a more robust reporting infrastructure across the company

Director, Client Success

- Managed a team of 3 senior account executives and 3 client success managers responsible for combined annual quota of over $18M and CPG client relationships including PepsiCo, Coca-Cola, Henkel, and Edgewell Personal Care - Leveraged business intelligence tool Looker to analyze ad campaigns, identify trends, and sell in future programs - Served as the client team representative for fraud mitigation and product experience