Chris Peltz
5.0
(4)
Studied at Walden University
Works at College Peak Advisors
Successful clients at
Not currently taking new clients
Work Experience
Independent Education Consultant
College Peak Advisors
February 2024 - Present
College Peak Advisors, a Colorado-based independent educational consulting firm, empowers high school students to reach their peak potential through personalized guidance and data-driven insights. With comprehensive services including college selection, application guidance, essay coaching, test preparation, financial aid assistance, and career planning, College Peak Advisors leverages expertise and operational excellence to position students for success in higher education and beyond.
Director, Strategic Initiatives
OpenText
February 2023 - October 2023
Directed the execution of key business strategies and cross-functional projects that aligned with the goals of the IT Operations Management (ITOM) business to grow market share, increase profitability, expand to new markets, and deliver to customers. Developed a business intelligence tool that identified sales opportunities and forecasts based on analytics from customer contracts and sales bookings. Introduced applications and workflow automation that enhanced the data collection and reporting of win/loss insights across sales and customer success. Started a risk management program, including a churn model, that improved how customer risks are identified and mitigated, saving tens of millions in maintenance revenue. Led cross-functional customer migration and new logo programs for the IT Service Management (ITSM) business. Introduced subscription offerings for ITOM, defining pricing structure and approval workflow processes. KEY ACHIEVEMENTS: • Online analytics platform resulted in the sales team identifying 7,500+ whitespace opportunities for a $100M license business. • Risk management program secured $40M in at-risk renewals revenue in FY23 and $350M+ in yearly maintenance revenue. • Launch of FinOps provided instant cost visibility to engineering teams, contributing to goal of reducing cloud spend by 50% • New subscription offerings quickly accumulated over 100 deals in the sales pipeline with roughly $2M in initial revenue. • Customer migration and new logo program led to the closure of 300+ ITSM deals and 50 SaaS deals in only three years. Sales Operations, Operational Excellence and +39 skills
Program Management Intern
Retain Focus
September 2017 - January 2023
As a program manager and business operations lead at Micro Focus, I contributed significantly to accelerating our product adoption, driving sales growth, and enabling operational efficiencies across the IT Operations Management (ITOM) organization. Managing a complex $10M+ budget, I streamlined everything from travel approval and reconciliation to vendor purchase orders and job requisitions. I also built new processes to give our team visibility into customer health tracking and risk management improvements. My operational reporting dashboards on metrics like customer migrations, customer success reporting, and monthly go-lives were critical to the ITOM organization. My cross-functional initiatives were pivotal for evolving our customer base and empowering sales teams. In just two years, I drove 50%+ growth in our SMAX installed base, leading campaigns that converted over 100 SM users to SMAX and secured over 60 SMAX SaaS customers. The Deal Assist Program supported $153M in closed ITOM business. Additionally, my "Flash-Free" Program leadership successfully got 660+ customers through their critical upgrades. The programs I led represented creative solutions for our most pressing issues. I built an online go-live tracker facilitating over 500 customer production go-lives. I managed the complex wind-down of our legacy ITSM SaaS product, seamlessly transitioning over 30 customers to the new SaaS platform. Through new collaboration technologies and centralizing request and risk management tools, I enabled ITOM to scale efficiently as our offerings and community grew. My passion was introducing automation and analytics innovations that enabled the organization to work more efficiently and effectively. Microsoft Power BI, Customer Segmentation Strategy and +4 skills
Customer Success Operations Manager
Hewlett Packard Enterprise
November 2015 - September 2017
Managed the daily workflow, optimized account assignments, and monitored the performance of the Customer Success (CS) team through KPI dashboards, adjusting as needed to ensure customer retention and growth. Reviewed and authorized a $3M CS budget, including approving funding for implementation projects for customers at risk. Designed a technology stack for Customers Success Management and Advocacy, finding ways to optimize infrastructure costs without sacrificing the customer onboarding experience. Led a customer at-risk program that prioritized, investigated, and resolved risks affecting the top accounts to retain business. Created comprehensive reports and analytics outlining customer engagements, account health, and product version adoption trends and consolidated four customer success organizations to drive higher customer retention and growth. KEY ACHIEVEMENTS: • Established the company’s first Customer Success team, growing the team from 3 to 20 Customer Success Managers. • Successfully lowered operational costs by 50% in six weeks through organizational and platform consolidation. • Grew a customer advocacy program to 3000 customers, earning ZoomInfo's "Most Impressive Growth Strategy" award. • Positive impact of the Customer At-Risk Program played a crucial role in securing $10M from at-risk renewals. • Increased customers adoption of the latest releases of our software from 23% to 85% in just 12 months Market Analysis, Operational Excellence and +36 skills
Go-to-Market
HP
December 2011 - November 2015
Served as Senior Technologist for the Service & Portfolio Management (SPM) product unit, defining and executing new product launch strategies, go-to-market plans, and client growth initiatives for ITSM and Project and Portfolio Management (PPM) products. Coordinated quarterly reviews of SPM sales strategy, focused on data analytics for sales play definition, customer segmentation, demand generation, and the route-to-market execution plan. Launched HP’s first SaaS-based ITSM product using market data, competitive analysis, and business case development to establish an initial install base of 250+ customers. KEY ACHIEVEMENTS: • Led operations for the “Moneyball” initiative for SPM, an effort to manage the VDC for the business systematically (sales strategies, demand generation approaches, VDC interlock, and financial modeling) • Played an integral role in successfully establishing the Strategic Customer Engagement team for the SPM business. • HP Service Anywhere (a next-generation SaaS offering) was ready for market launch on time and within budget limits. • Began Design Partner Program, which signed the top ten partners and saw a 17% rise in first-year revenue from the channel. Market Analysis, Data-driven Decision Making and +16 skills
Portfolio Manager
HP
August 2005 - December 2011
Liaison between HP Software CTO Office and HP Labs, incubating new innovations in the business and coordinating 100s of patent filings in the role of Patent Portfolio Manager for HP Software: KEY ACHIEVEMENTS: • Led the Intellectual Property (IP) Strategy for HP Software. Delivered 15+ patent discovery workshops leading to 100+ patents granted, helping to protect the company's IP. • Active participation and influence over Industry Standards in the (Service Oriented Architecture) SOA technical space • Technology strategist in HP Software CTO Office, serving as a liaison between HP Labs and HP Software, supporting the incubation of next-generation IT Service Management innovations, including IT Benchmarking, Enterprise Collaboration, and Cloud Billing. • Served as sub-committee lead and overall chairperson for the selection committee for HP Tech Con, an annual conference for HP technologists to share innovations. Data-driven Decision Making, Cross-functional Team Leadership and +7 skills
Lead Solutions Consultant
HP
May 2000 - August 2005
Technology evangelist delivering workshops, presentations, and whitepapers, including two patents and 20+ papers on application development and cloud technologies.
Education
Walden University
MBA, High-Tech MBA
2004 - 2008
University of Colorado at Boulder
M.E., Engineering Management
1994 - 2000
The Master of Engineering in Engineering Management (ME-EM) at the University of Colorado Boulder is a non-thesis degree designed for engineers, scientists, and technical professionals seeking to transition into leadership roles. The program offers a flexible curriculum with core courses in communication, project management, finance, and leadership, as well as a variety of elective courses.
University of Michigan - Ann Arbor
B.S.E., Computer Engineering
1988 - 1992
Computer Science and SQL
4 Reviews
Overall Rating
5.0
Chris has helped clients get into these schools: