Business Operations & Strategy

Welcome to my profile! With a robust background in both healthcare and strategic operations, I bring a wealth of experience to my coaching practice. As a Senior Advisor at McKinsey & Company and former Chief Operating Officer at Acadia Healthcare, I have honed my skills in business strategy and operations management. My leadership roles, including Senior Vice President of Operations at Shields Health Solutions, have equipped me with the insights needed to guide clients through complex business challenges. Whether you're looking to refine your strategic approach or optimize operational efficiency, I'm here to help you achieve your goals. Let's connect and explore how I can support your journey to success!

I've spent the last 13 years working at early to late-stage startups across operations, strategy, and growth. I began my startup career at Uber in 2014, and have since launched and scaled multi-million dollar ventures across 100+ global cities. I've built and led teams in hypergrowth periods, and driven step-change improvements key metrics. I have deep experience translating ambiguous 0-to-1 challenges into scalable, revenue-generating businesses. I am excited to provide guidance and help you solve complex problems on your startup journey.

I've spent 20+ years helping organizations build better operating models, accelerate revenue growth, and turn strategic vision into executable plans. I've worked across Fortune 500 companies and high-growth organizations in pharma, life sciences, CPG, financial services, technology, and professional services. My proprietary CORE® framework has helped clients reduce time-to-market by up to 43%, improve margin performance 20–70%, and increase effective billable rates by 20–30% – deployed across 100+ engagements with companies including AT&T, IBM, American Express, Merck, Pfizer, Campbell Soup, Colgate-Palmolive, and Xerox. I coach business leaders on go-to-market strategy, operating model design, revenue acceleration, new business development, and building scalable systems that don't depend on any one person to function. If you're trying to grow, pivot, or fix something that isn't working, that's exactly where I do my best work.

I’ve spent over a decade advising global banks, consulting firms, and complex enterprises through high‑stakes shifts - M&A, restructuring, culture change, AI disruption, and leadership transitions. Since 2007, my work has combined organizational psychology, behavioral science, and transformation architecture, giving me a deep understanding of how systems behave when pressure increases and expectations multiply. I’ve coached senior leaders, founders, leadership experts, and high‑potential talent inside transformation programs, succession pipelines, and enterprise change initiatives. I am a certified Organizational Change and Transformation Coach, supporting leaders and enterprises as they architect and implement change journeys, adoption programs, and learning pathways. I bring a structured, governance‑aligned approach that helps leaders embed governance guardrails, anticipate risks, and streamline cross‑functional impacts during periods of significant change.

If you have a business idea, project, or career goal but aren’t quite sure how to turn all the moving pieces into a clear plan, that’s where I come in. I’ve spent 10+ years helping businesses and teams figure out what needs to happen, in what order, and how to actually get it done. My experience spans project management, business operations, marketing, strategy, systems, and process improvement—from working with companies like PepsiCo, Unilever, and Elevance Health to consulting directly with entrepreneurs and growing businesses. I also hold an MBA in International Business & Marketing. My approach is practical and collaborative: we can take what feels complicated or overwhelming, make sense of it together, and leave you with clear next steps you can actually use. Whether you’re building something new, trying to organize or improve an existing business, or developing your own operations and strategy skills, I’ll meet you where you are and help you figure out the path forward.

I am a CPA, strategy consultant, and founder of Sender Consulting LLC, with over 12 years of experience spanning Big Four consulting, corporate strategy, and financial services. My background includes KPMG, EY, and Brown Brothers Harriman, where I supported strategic planning, business transformation, market expansion, competitive positioning, and operational performance initiatives. I specialize in helping business owners and executives translate complex challenges into actionable strategies that drive sustainable growth. My approach combines financial discipline, data driven decision making, and practical execution, with expertise in business operations, profitability improvement, strategic planning, technology adoption, and organizational transformation. Beyond corporate consulting, I work as an independent sponsor evaluating private business acquisitions, conducting financial and operational due diligence, and developing value creation strategies. This gives me a unique perspective on what makes businesses financially sound, operationally efficient, and positioned for long term success. My coaching philosophy is straightforward: successful businesses need more than ambitious goals. They need clear priorities, measurable objectives, disciplined execution, and leadership accountability. I help clients build the strategic and operational foundations necessary to achieve those outcomes.

I bring extensive experience leading complex operations, establishing organizational priorities, managing distributed teams, and improving executive effectiveness. Across three appointments as a congressional Chief of Staff, I directed multidisciplinary office operations, supervised staff, established workflows, coordinated competing priorities, and ensured that leadership objectives translated into organizational action. At the U.S. Small Business Administration, I worked across agency leadership and program teams to coordinate responses to more than 500 congressional inquiries during a period of extraordinary operational pressure. My consulting experience has included organizational planning, executive advisory, client management, and developing practical approaches to complex business challenges. I help executives, managers, and emerging operational leaders strengthen the systems and processes that enable organizations to perform effectively. My coaching focuses on operational planning, leadership accountability, organizational structure, team coordination, workflow development, prioritization, and implementation discipline. I believe strong operations begin with clarity: clearly defined objectives, appropriate responsibilities, effective communication, and consistent follow-through. My approach combines strategic perspective with hands-on execution to help leaders build more effective, accountable, and resilient organizations.

Business Strategy & Operations Career Coaching With more than a decade of experience across strategy, finance, and operations, I help professionals navigate career decisions, strengthen their strategic capabilities, and position themselves for greater responsibility and impact. My background spans organizations including Google, Wayfair, Discover, and William Blair, where I've worked across strategic planning, financial modeling, resource allocation, cross-functional execution, and executive decision-making. At Google, I led global planning and operational initiatives supporting a technical organization of more than 400 engineers, including developing resource-allocation processes that improved utilization rates. Across my career, I've partnered with senior leaders and cross-functional teams to turn complex business challenges into actionable strategies. I've also experienced the challenges of navigating organizational change, shifting priorities, and evolving career opportunities firsthand. Those experiences have reinforced the importance of being adaptable, communicating your impact effectively, and understanding how to connect your work to broader business outcomes. As a coach, I help professionals develop the skills and confidence to navigate their next career move. This may include preparing for interviews, translating experience into compelling stories, strengthening executive communication, navigating career transitions, or preparing for leadership roles in strategy, business operations, and related functions. I bring a practical, analytical approach to coaching. Rather than relying on generic advice, I work with you to understand your goals, identify opportunities for improvement, and develop an actionable plan tailored to your experience and ambitions. Whether you're pursuing your next role, working toward a promotion, or looking to become a more effective strategic leader, my goal is to help you communicate your value and make more intentional career decisions. Let's work together to turn your experience into a clear strategy for your next step.

Welcome to my profile! With extensive experience in strategy and operations, I have worked with top-tier firms such as IBM, Liberty Mutual, L.E.K. Consulting, and McKinsey & Company. My background includes a Master of Business Administration from Cornell's Johnson Graduate School of Management, where I specialized in FinTech and Strategy. As a strategy consultant and F100 corporate strategist, I have honed my skills in strategic planning and implementation, which I leverage to help my clients excel in their careers. Whether you're looking to refine your business strategy or navigate complex operational challenges, I'm here to guide you every step of the way. Let's connect and create a tailored plan to achieve your professional goals!

As the founder of Garden Outside The Box, I’ve managed the day-to-day operations and strategic decisions behind a business with more than 33,000 transactions and a catalog of 500+ products. My experience includes pricing, domestic and international sourcing, supplier negotiations, inventory management, fulfillment, and customer service. Running the business as a hands-on owner taught me how to balance growth opportunities with costs, time, and available resources. I help small business owners assess operational challenges, establish priorities, and develop practical plans for improvement. Whether you’re reviewing pricing, working through sourcing or fulfillment issues, or deciding where to focus next, I offer an experienced sounding board and clear guidance. I also consult with landscape business owners on operational performance and growth, bringing a perspective that spans both product- and service-based businesses.