Customer Support Coaches, Events, and Resources

I’ve built my career around helping customers succeed, solving complex problems, and building strong client relationships across fast-paced tech companies. I currently work in Client Strategy at ShopMy, a Series B startup, where I manage a portfolio of 75+ brands, have driven $5M+ in incremental client spend, and consistently exceeded quarterly goals. Prior to ShopMy, I worked at Bloomberg, where I developed a strong foundation in client management, problem-solving, and working with sophisticated customers and stakeholders. I’m excited to coach people looking to break into Customer Support or Customer Success, advance into a more strategic role, or stand out in a competitive job market. I can help with resume positioning, interview preparation, customer communication, stakeholder management, career strategy, and navigating the transition from reactive support to strategic customer partnership. I bring real-world experience from both Bloomberg and ShopMy, and my goal is to give you practical, personalized guidance that you can actually use to get hired and grow your career.

Welcome to my profile! With a robust background in customer success and support, I bring a wealth of experience from leading roles at top companies like DoorDash, Ambassador Software Works, and monday.com. I have successfully coached numerous individuals, helping them enhance their customer support skills and achieve their career goals. My expertise lies in streamlining onboarding processes, improving customer satisfaction, and driving revenue growth through strategic account management. Whether you're looking to refine your customer support strategies or advance in your career, I'm here to guide you every step of the way. Let's connect and create a tailored plan to elevate your customer support capabilities!

Welcome to my profile! With over two decades of experience at Ford Motor Company, including roles as Senior Director of Service Engineering Operations and Global Chief Engineer, I have honed my expertise in customer service management and customer retention. My leadership at Ford involved modernizing the service experience for customers, leveraging data analytics for innovation, and coaching leaders to enhance their capabilities. As the CEO of Uplift Coaching and Consulting, I am passionate about helping individuals and organizations elevate their customer support strategies. Let's work together to transform your customer service approach and achieve exceptional results. Reach out to start your journey towards excellence in customer support!