Hourly Coaching
Bring me the thing you're working through, whether that's a hard conversation, a stuck team, a decision you're sitting on, etc. and I'll tell you what I'd actually do if it were my team. Best if you want targeted help on a specific initiative rather than an ongoing engagement.
What's included
I’m an empathetic leader, so first and foremost, my role here is to understand what’s going on and how it’s impacting everything. When you bring me the current real life situation, I'll tell you what I'd actually do if it were my team, from 16 years running operations and Trust and Safety teams.
- 1. Clear understanding and alignment on the current situation
- 2. Concrete next step for you to take
- 3. Way to think about the problem that holds up the next time something like it comes up.
Meet your expert
Steve K.
Business Operations coach for people scaling a team
I've spent 16 years in Operations and Program Management. I ran Trust and Safety teams ranging from scaling 8 people to 150 globally with Twitter as a client and another from 150 to 450 with Facebook while at Accenture (building most of that headcount myself) eventually owning ProdOps and Account Takeovers at TikTok. Most of what I know I learned by doing the job, usually by getting something wrong first and finding the better way. I hired, promoted and coached the managers on those teams, and coaching them was always the part I loved most. Now I do it on purpose. New managers, people scaling a team that's outgrown its process and anyone interviewing for an operations or program role are my wheelhouse and I'd love to help!
