Vishal S.
5.0
(17)
1,830 min coaching
Studied at University of Illinois at Chicago
Works at eBay
Successful clients at
Available tomorrow at 1:00 AM UTC
Usually responds within 48 hours
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Work Experience
Sr. Product Manager
eBay
2025 - Present
B2C / B2B (152.1M users) Global Help & Contact Center with goal to reduce support agent contacts. ● Proposed context identification in Conversational Help from payment help article (47% of CH sessions) to decrease Customer Effort Score (CES) by 10% and Time to Service by 2 min. ● Built executive (for Director/VP) and metrics for 4 products to strategize and drive OKRs. ● Collaborated across 4 product leaders and report developers drafting report requirements, acceptance criteria, and managing sprint to sprint backlog and prioritization.
Sr. product manager
Microsoft
January 2023 - September 2023
Enable Notifications for 20+ M365 products and improve Satisfaction to 80% (OKR) and CTR. ▪ Obtained buy-in for an on-boarding program to boost partner on-boarding by 500%/QTR. ▪ Strategized 6 months roadmap to attain 90% user satisfaction for 1B+ notifications across 20 M365 products by Q4 2023.
Sr. product manager
PLANOLY
October 2022 - January 2023
Spearheaded B2C Social Media Management product (iOS / Android / Web) to plan, collaborate and auto-post digital content on social media channels (iOS: 8 million+ users, 4.7 stars). ▪ Grew paid user Retention by 20% and NPS by 3% from iteratively releasing Hashtags. ▪ Attained 20% improvement in GTM by influencing Prototype > Test > Build product cycle. ▪ Obtained 38% lift in Sign-ups from A/B testing hypothesis and aligning experimentation goals.
Lead Product Manager
Cox Automotive
August 2021 - April 2022
Drove Growth and Experience of a 2-sided API Marketplace (Developer portal) by aligning business goals with intuition, architectural capabilities, and customer and competitor research. ▪ Achieved 27% lift on paid subscriptions / QTR from Try-Now based on A/B experiment. ▪ Championed PM best practices (PRDs, A/B testing, wireframing, user testing, feature teams). ▪ Boosted 10% Sellers and 5% Buyers by managing backlog and launching Self-Serve and Checkout ▪ Oversaw 4 scrum teams of 6 developers by directing backlog prioritization, release management and measuring outcomes.
Sr. product manager
Walmart
October 2018 - July 2020
Incubated automation products to Reduce Cost and Improve employee Efficiency, Retention, and Safety. ▪ Influenced business case and roadmap for Load Monitoring Unit (LMU) across 2 facilities. ▪ Achieved 5% trailer utilization and 14% fullness ($6.52M Revenue) by performing POC of LMU. ▪ Conducted 30-40 user interviews and observations to define features addressing key pain points. ▪ Reduced $2.3M labor cost by strategizing and cross-functionally designing Desktop/Tablet features and for Autonomous Rover.
Vishal was also given offers to work at
Accenture
Dell
Expedia Group
PwC
Deloitte
KPMG
Sogeti
Capgemini
Momentive
Education
University of Illinois at Chicago
Masters of Science, Management Information Systems
2004 - 2007
17 Reviews
Overall Rating
5.0
Knowledge
4.9
Value
5.0
Responsiveness
5.0
Supportiveness
5.0
Vishal has helped clients get into these companies: