Mark R.
Studied at Miami Herbert Business School
Works at LatentBridge
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About Mark
I'm an AI executive and technology leader with more than 25 years of experience helping organizations transform their businesses through artificial intelligence, machine learning, automation, and digital strategy. Over the past eight years, I've led enterprise AI initiatives across banking, financial services, manufacturing, and global operations, serving in executive leadership roles and advising C-suite executives on AI strategy, governance, and implementation. Today, I lead enterprise AI delivery for a top-10 global corporate and investment bank where I help drive the adoption of enterprise AI across mission-critical business functions. I also teach graduate-level artificial intelligence and machine learning programs for leading universities. My experience spans AI strategy, generative AI, agentic AI, enterprise architecture, AI governance, cloud platforms, and building high-performing AI organizations. As a coach, I help professionals accelerate their careers into AI leadership and executive roles. Whether you're preparing for executive interviews, negotiating compensation, transitioning into AI from another technology discipline, refining your executive presence, or positioning yourself for Director, VP, or Chief AI Officer opportunities, I'll provide practical, candid guidance based on firsthand experience leading enterprise AI transformations and advising executive leaders. My goal is simple: to help you stand out, increase your market value, and land opportunities that align with your long-term career goals.
Why do I coach?
Coaching is a natural extension of what I already love to do. In addition to leading enterprise AI initiatives, I teach graduate-level AI and machine learning programs, where I've seen firsthand how the right guidance can transform someone's confidence and career trajectory. I enjoy helping professionals navigate pivotal career moments—whether that's breaking into AI leadership, preparing for executive interviews, negotiating a new opportunity, or positioning themselves for their next big role. My goal is to provide practical, honest advice based on real-world experience so you leave every session with greater clarity, confidence, and a plan to move forward.
Work Experience
AI and Machine Learning Instructor
The University of Texas at Austin
July 2025 - Present
• Leading and delivering industry focused sessions on Responsible AI, Building Delivery Teams, Strategic ML & LLMOps, Build vs Buy and other focused sessions and mentorship to senior level executives and manager students for a post graduate course in Artificial Intelligence and Machine Learning.
Vice President
LatentBridge
October 2023 - Present
• Analyzed, defined, and designed an AI Agentic solution for a Top 10 corporate and investment bank to optimize the customer onboarding and KYC process. The solution design includes a multi GenAI hierarchical agent structure paired with deterministic automation capabilities which delivers thousands of hours in time savings and improvements in onboarding speed, data quality, and risk mitigation. • Managing the opportunity intake process for multiple new AI opportunities that includes assessing, defining, and solutioning opportunities for process improvements in front, mid, and back-office functions. Solution toolkit includes GenAI services, analytics using Dataiku / Microsoft products, and API integrations. • Led the end-to-end rollout of Microsoft Copilot 365, enabling the delivery of GenAI-powered productivity for over 6,000 employees. Oversaw the technical integration with Microsoft 365 services, implementation of data governance policies and risk management standards. Planned the enterprise change management and rollout of targeted training programs. This resulted in a measurable 25% uplift in employee productivity. • Implemented AI governance and risk management policies aligned with NIST AI RMF, ISO/IEC 42001, and SR 11-7 Model Risk Management standards, reducing the enterprise risk profile of AI solutions and ensuring compliance with internal audit and regulatory requirements. Generative AI Tools, Predictive Analytics and +4 skills
Director, Program Management - Generative AI
Carrier Global
January 2023 - September 2023
• Established operating and governance model for strategic analytics and automation program for process improvement and business insights using dashboards, statistical analysis, automation, and cloud datasets to deliver savings of 4k+ hours for EMEA corporate entities. • Built a GenAI chatbot POC using Azure OpenAI LLM services to query an on-prem HR database to summarize and respond to HR policy queries for a global employee base of over 55k. • Led analytics and delivery of Key Performance Indicators (KPIs), Service Legal Agreements (SLAs), and other statistics for HR, OTC, PTP shared service operations for vendor operations improvement of 12% Paid-on-Time of 2.2m+ annual invoices. • Supervised HR benefits and HIPAA compliant service delivery through HRIS technology and integration with Workday and ServiceNow automation capabilities. Enabled self-service for supervisor changes and employment verification to deliver business value for 2k+ annual hours of hard cost savings. • ServiceNow platform owner for global operational excellence in HRSD and ITSM modules. Led business analysis and delivery of new enhancements, maintenance, support, and optimization of existing capabilities for operational servicing and stability across 4 global service hubs. • Defined strategic digital 5-year roadmap through collaboration with hub operational leadership, Global Process Owners (GPOs), IT, and Finance stakeholders. Strategic roadmap established foundation for GBS global digital transformation and innovation strategy with $45m ROI. Supply Chain Management, Predictive Analytics and +3 skills
AI Automation Expert
Cognizant
November 2021 - January 2023
• Managed the process improvement and automation program for a North America utility company with over 35 team members for intake assessment, development, support, advisory, and citizen development services. The program implemented over 132 solutions for RPA, low code apps, dashboards, and chatbots that saved over 75,000 work hours. • Lead business process identification, improvement, and transformation for a multi-national pharmaceutical and manufacturing company. The shared service initiative focused on streamlining global finance processes and implemented multiple RPA, dashboard, and low/no code automation solutions. • Supervised the intelligent automation and citizen development program for a sales, customer service, marketing automation, e-commerce, analytics, and application development company. Led the governance, tracking and managing for the delivery of API based RPA bots and solutions using the Automation Anywhere platform. Machine Learning, Data Science and +3 skills
Technical Program Manager
Capgemini
February 2020 - November 2021
• Managing client relationships and delivering intelligent automation capabilities and services for Robotic Process Automation (RPA), Processing Mining, Chatbots, and intelligent OCR for North America clients within multiple industries that include Automotive, Business Services, Energy, Consumer Products, Media Entertainment, and Pharmaceuticals. • Leading a team of direct reports of automation architects and software developers for oversight and coaching on technical standards, best practices, quality guidelines, and innovation / thought-leadership. • Participate and create content for business development presentations and proposals to C-suite and senior level executives, requests for information (RFIs), requests for proposals (RFPs), and statements of work (SOWs) for private and public sector clients that include federal, state, and municipal governments. • Supervising and contributing to internal practice and firm contributions including knowledge management, marketing, recruiting, and creation of internal proofs-of-concepts for use case development using multiple intelligent automation technologies and solutions. SQL, Python (Programming Language) and +1 skill
Intelligent Automation Solution Architect
Capgemini
July 2019 - January 2020
• Managed a team of on-shore / off-shore developers and business analysts for the delivery of RPA robots for a business services client that included an innovative enterprise database solution that allowed the automated capture, recording, and processing of thousands of contractor timecards. Data Visualization, Intelligent Automation and +2 skills
Education
Miami Herbert Business School
Master of Business Administration - MBA, International Business
Florida State University
Bachelor of Science - BS, Psychology