Marie E.
5.0
(5)
Studied at Tufts University
Works at ButcherBox
Available tomorrow at 10:00 PM UTC
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About Marie
A creative product leader at a top e-comm startup. I've been a key interviewer/hiring manager for 10+ positions, including every Product intern at ButcherBox, and mentored junior PMs. At ButcherBox, I started as a copywriter, then found myself more and more interested in User Experience and Design. I did not possess any background in "technical" areas such as coding or data. In 2019, I began my Product journey, and eventually rose to Senior Product Manager over the course of 7 years. In that time, I've owned product strategy, roadmap, and execution across every domain in the company, from acquisition and retention in the early years, to my current 3 verticals, which include shipping and delivery, customer support, and billing. Since then, I've become the go-to person for high-complexity, and yes technical, projects. Expertise 📝 Resume critique and interview training 🧭 Goal setting and executive coaching 👤 User experience and design 📈 Retention and revenue 🤝 End-to-end experiences tying back-of-house operations and customer-facing experiences 🚀 Shipping and go to market strategies 🏃🏽♀️ Maximizing team efficiency
Why do I coach?
I've achieved so much in life thanks to the guidance and compassion of former mentors. With them, I broke into Product, refined my long-term career goals, and learned how to connect my personal and professional lives. I strongly believe that part of my legacy is to pass on my learned wisdom, and to empower others to achieve their dreams through concrete, actionable steps. To do that, I learn about you -- how you work, and where you'd like to go. From there, we'll tailor your journey together.
Work Experience
Senior Product Manager
ButcherBox
2023 - Present
Interviewer
- Leading the strategy and development of the Delivery Experience umbrella, which comprises 3 verticals: Shipping and Delivery, Customer Support, and Billing (subscription and new customers). - Managing key partnerships and integrations, including shipping communications platform. - Honing team efficiency with velocity 2.5x company average. - Coaching junior associates and interns.
UX/Product Copywriter
ButcherBox
February 2019 - 2025
Interviewer
- Wrote and edited customer-facing copy across website and marketing materials. - Standardized communication conventions across channels. - Collaborated with stakeholders from Marketing, Design, and Engineering to tailor messaging for targeted audiences.
Product Manager
ButcherBox
2020 - 2023
Interviewer
- Pioneered creation of Customer Support Experience vertical at ButcherBox - Envisioned innovative in-house portal to streamline Customer Support workflows alongside Zendesk ticketing software - Created end-to-end experiences to reduce ticket volume, improve Customer Satisfaction Score, and retain revenue - Led team processes to model Agile best practices - Worked on Feature Development team to aid member retention and logged-in account and deal-shopping experience
Writer
unsaid
2015 - 2017
UNSAID aims to be the largest student-led, socially-minded arts collective in Singapore. Powered by a group of young doers who are eager to push the boundaries of our “hush-hush” society, UNSAID is committed to transforming the untold narratives of Singapore into meaningful and engaging works of art. • Playwright of Every Singaporean Daughter (July 2016). • Wrote and edited content for products of UNSAID, such as press releases, content articles, website copy, and campaigns.
Education
Tufts University
B.A. Middle Eastern Studies, B.A. English Literature
2013 - 2017
Activities and societies: New Initiative For Middle Eastern Peace, Parnassus, Singapore Students Association Dean’s List: 2013 – 2015, GPA: 3.9/4.00
University of Jordan
Intensive Arabic Language Program
2016 - 2016
Grade: Advanced High Activities and societies: CET Academic Programs Studied Arabic (both professional Fusha and Jordanian dialect) at the advanced level, as well as two upper level content courses taught in Arabic at a 16-week immersion program.
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