Kasey Smith
COO Who Built Production AI Agents | Ops Strategy + Automation
Studied at Utah Valley University
Works at Leland
Questions? Start chatting with this coach before you get started.
Kasey's Offerings
Custom hourly · $249/hr
Get help with AI Automation, AI Fundamentals, and .
Kasey’s Business Operations & Strategy Qualifications
Experience level: Executive
Welcome to my profile! With extensive experience in leading AI services and operations at top companies like Leland and Graphite Connect, I specialize in transforming business strategies into actionable results. As the Head of AI Services at Leland, I guide companies in integrating AI into their operations, ensuring real-world impact beyond traditional consulting. My background includes overseeing operations, customer success, and fraud prevention, equipping me with a comprehensive understanding of business dynamics. I am passionate about helping clients navigate complex business challenges and achieve their strategic goals. Let's connect to explore how I can support your business strategy and operations journey!
Kasey can help with:
AI Automation
AI Fundamentals
Business Strategy Development
Negotiation Skills
Operations Management
Process Improvement
Project Management
Work Experience
Head of AI Services
Leland
July 2026 - Present
Leading Leland's AI Services business. We help companies move past AI experiments and put AI to work inside their operations: agents that do real work, automations that replace manual processes, and systems built around your stack and use case. As GM, I own the business end to end, from our service lines and pricing to delivery and client outcomes. The difference from traditional consulting: AI-native builders assembled around your business who own the result, not a slide deck. If you're a leader trying to actually implement AI, let's talk.
Head of Operations, AI Strategy and Fraud Prevention
Graphite Connect
January 2025 - July 2026
Head of Operations and (KYC) Fraud Prevention
Graphite Connect
October 2023 - July 2026
Oversee operations, customer success, implementations, and support services.
Head of Operations and Head of Customer Success
Graphite Connect
February 2023 - October 2023
Oversee operations and support services
Head of Operations and Professional Services
Graphite Connect
June 2022 - February 2023
Oversee all aspects of operations with a heightened emphasis on implementing scalable strategies.
VP of Operations and Purchasing
Club Med
March 2021 - June 2022
Founder
Streamline Incorporated
February 2015 - January 2021
Account Executive
Qualtrics
December 2014 - August 2015
Education
Utah Valley University
Business Managment, Business Administration and Management, General